said by wTheOnew:said by AnonMan :If after that not fixed you can contact corporate.
How do you contact corporate? Or, anyone at corporate that actually cares and doesn't just wan't to get you to go away...
I didn't believe it until I tried it, but an email to "we_can_help@comcast.com" and "we_can_help@cable.comcast.com" will do the trick. (Note, I don't know which email works, but I've always sent my complaint to both.) You should include your name, contact number, time to call, account number, and a description of your problem. You'll get a call within 24 business hours from a representative with "Corporate Escalation."
Cheers!