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Streetlight

join:2005-11-07
Colorado Springs, CO
reply to telcodad

Re: Newest bill shows new fee - Convenience Fee

Of course, I intended to call Comcast.

I did so this AM (11/28/12) and a helpful rep said she immediately credited the bill for the $5.99 charge when I pointed out that I had been on Auto Pay for some years and the previous bill had been credited properly. We'll see on 12/18 when the payment is debited from my checking account.

The lesson here is: watch your bill. If you have e-billing with no paper bill, it's probably easy to overlook what's on the the bill. Folks may just go into auto pilot and never look at their bills.
--
There is nothing more deceptive than an obvious fact.

Sherlock Holmes in
The Boscombe Valley Mystery
A. C. Doyle
Strand Magazine, October 1891



pokesph
It Is Almost Fast
Premium
join:2001-06-25
Sacramento, CA
kudos:1
Reviews:
·Comcast

said by Streetlight:

...

The lesson here is: watch your bill. If you have e-billing with no paper bill, it's probably easy to overlook what's on the the bill. Folks may just go into auto pilot and never look at their bills.

That is why you NEVER use auto-pay.

In fact they push it so hard because they hope most don't look at actual bills so their little "slip-ups" and whoops fees go unnoticed. Its a great revenue stream for many companies.
--
Webmaster - Steve
- - - - - - - - - - - -
»www.1-gb.net
»www.ppnstudio.com

travelguy

join:1999-09-03
Santa Fe, NM

I couldn't agree more - "pull" payments are never a good idea. Far better to push payments from your bank's bill pay service. Most allow you to schedule recurring payments, although I got caught by a change in tax rates that made my bill go up a few cents. Fortunately I made up the difference before the window closed.



Streetlight

join:2005-11-07
Colorado Springs, CO
reply to pokesph

said by pokesph:

said by Streetlight:

...

The lesson here is: watch your bill. If you have e-billing with no paper bill, it's probably easy to overlook what's on the the bill. Folks may just go into auto pilot and never look at their bills.

That is why you NEVER use auto-pay.

In fact they push it so hard because they hope most don't look at actual bills so their little "slip-ups" and whoops fees go unnoticed. Its a great revenue stream for many companies.

I have a number of auto pay accounts with paper bill - newspapers, two credit cards, utility bill, etc. - and have never had a problem with bills being paid on time. In this case, it wouldn't have mattered whether the bill was auto pay or send-a-check-pay, the bill was wrong. I would still needed to have the bill corrected.

I think auto pay with paper billing is the way to go. The paper bill is a potent reminder that the bill is due for payment and makes it pretty easy to check for errors rather than going to the Internet to view the bill on line.

It costs plenty for Comcast to provide a paper bill, probably somewhere between $5 to $10. If they would give a $5 to $10 credit to go to paperless auto pay, I'd jump at it, but I'd still make a paper copy.
--
There is nothing more deceptive than an obvious fact.

Sherlock Holmes in
The Boscombe Valley Mystery
A. C. Doyle
Strand Magazine, October 1891

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

Even with e-billing, Comcast gives you a few weeks notice about the new bill. You can go on-line and view the FULL bill, which is just a PDF version of the paper bill.

I don't use PPV and haven't made changes in a long time, so it should be the same month-to-month, beyond normal price increases. I get mail or other notes about that a month or more in advance.

I do worry about the next month. I recently had to exchange a DTA that died. I hope the system doesn't treat it like 'new' and un-grandfather my free DTA.

Finally, mine is charged to a credit card, which gives you extra law behind it, and a buffer between any issues and when you actually have to pay for it.



telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15

said by andyross:

I do worry about the next month. I recently had to exchange a DTA that died. I hope the system doesn't treat it like 'new' and un-grandfather my free DTA.

Well, it looks like those "grandfathered" free DTAs are all being "un-grandfathered" soon: »[DTA] Formerly free DTAs are now $1.99/mo. each in the ATL


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by telcodad:

said by andyross:

I do worry about the next month. I recently had to exchange a DTA that died. I hope the system doesn't treat it like 'new' and un-grandfather my free DTA.

Well, it looks like those "grandfathered" free DTAs are all being "un-grandfathered" soon: »[DTA] Formerly free DTAs are now $1.99/mo. each in the ATL

I have not received any notice in my bill about such an impending change around here, but if/when it happens, my spare DTA (the TV for which it was obtained has long since been retired from service) will be returned forthwith. In fact I may just cut the cable TV cord entirely; I really can't remember when I actually watched anything on the TV (except for the occasional DVD or a locally stored movie on my Windows server) anyway.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


joako
Premium
join:2000-09-07
/dev/null
kudos:6
reply to travelguy

said by travelguy:

I couldn't agree more - "pull" payments are never a good idea. Far better to push payments from your bank's bill pay service. Most allow you to schedule recurring payments, although I got caught by a change in tax rates that made my bill go up a few cents. Fortunately I made up the difference before the window closed.

Auto-pay with a good credit card, such as American Express and chargeback any errors.

The only issue with this is for a $2 error American Express will usually eat it and not actually charge it back to the merchant, so they won't be charged a chargeback fee.
--
PRescott7-2097

dishrich

join:2006-05-12
Springfield, IL
reply to Streetlight

said by Streetlight:

I think auto pay with paper billing is the way to go. The paper bill is a potent reminder that the bill is due for payment and makes it pretty easy to check for errors rather than going to the Internet to view the bill on line.

Plus I actually MAKE $$$ with my cash-back CC's; $1.75 EVERY month on just my CC bill alone. Multiply that month after month, with all my other bills I have on this CC, & it adds up nicely.
(& before anyone asks - of course I do NOT pay ANY fees on my CC's; would defeat the purpose of cash-back)


Decieved3754

@scansafe.net
reply to telcodad

All DTAs now are getting charged!!! Comcast just arbitrarily began charging $1.99 per DTA (at least in the Atlanta area). So much for the 2 free DTAs to help with the switch to encrypted digital service. This is clearly a deceptive bait-and-switch. Just filed FCC complaint and encourage others to do so also.



telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15

1 edit

said by Decieved3754 :

All DTAs now are getting charged!!! Comcast just arbitrarily began charging $1.99 per DTA (at least in the Atlanta area). So much for the 2 free DTAs to help with the switch to encrypted digital service. This is clearly a deceptive bait-and-switch. Just filed FCC complaint and encourage others to do so also.

Yes, see a few posts back: »Re: Newest bill shows new fee - Convenience Fee

EDIT: Also see: Comcast Help and Support Forum - FREE digital adapters are now being charged
»forums.comcast.com/t5/Billing/FR···/1439157


ArrayList
netbus developer
Premium
join:2005-03-19
Brighton, MA
reply to pokesph

I look at my credit card bill, which is where all the autopay bills come from, and if the price changes, then I inquire. It's silly to look at all 6 bills every month.