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Dallas, TX
reply to Loyal01

Re: How do I talk to AT&T Retention?

I received the new bill today.

They gave me another credit and for the first time since August, I don't owe them anything.

Now the next month bill should be no more than $25 and it BETTER BE!!

Fingers crossed.

p.s. It took 6 phone calls, and 3 months and over 200 minutes of my cell phone minutes to get it straightened out to where I am today.

I did try to call the Office of the President in Dallas, a few times in the past 3 months.

The voice mail is always on and the mailbox is always full.