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abitbent

join:2004-04-23
Brantford, ON
Reviews:
·magicjack.com
·Start Communicat..
·Rogers Hi-Speed

300 Gig Retention Offer

With my Rogers internet sentence expiring in 30 days, I called to cancel my internet services with them. I've been with them since 1995.

Retentions offered me 300Gig for $62.36 taxes in with a 1 year contract.

I can get 300Gig from Start.ca for about the same price with no contract... and this is their regular price all day everyday. Didn't have to call and threaten to leave to get it.

I don't know when Rogers will finally figure this out, but their greed is going to hurt them in the end.

Seeing that there are 500Gb packages available in New Brunswick from Rogers and not in Ontario just underscores to me how underhanded and greedy this company is.

I feel liberated already.



HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21

Funny thing is, the price will increase in March/April anyway, as it normally does with all Rogers services each spring.

The contract means shit, as they will increase the price.


34764170

join:2007-09-06
Etobicoke, ON
reply to abitbent

said by abitbent:

I don't know when Rogers will finally figure this out, but their greed is going to hurt them in the end.

There are more than enough suckers out there.


Shrug

@videotron.ca
reply to HiVolt

said by HiVolt:

The contract means shit, as they will increase the price.

As shown in this years CCTS release, contract pricing should not increase. If you get a maeterial change in service while on contract (that is, a price increase), then you can run to the CCTS or quit your contract w/ no penalty.

Thing is, not many people will file a complaint for a 2$ increase. Rogers knows this.


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

Rogers always treats the contracts on TV or Internet differently than Cell plans...

My Cell plan NEVER increases in price, yet my TV increases every year despite being on a 12-month term retentions deal...

I think they get away with that because they don't give you a lower price, but a monthly discount on the base price for a fixed term, and if you cancel you have to repay the difference... But this way they can always jack up the price.
--


Kane Hart

join:2012-11-17
reply to abitbent

Rogers should not only be shutdown, everyone who works for them I don't care what level should be shot and their genetic materials dissolved in acid.

Its amazing how Canada allows these guys to even operate anymore =(


34764170

join:2007-09-06
Etobicoke, ON

said by Kane Hart:

Rogers should not only be shutdown, everyone who works for them I don't care what level should be shot and their genetic materials dissolved in acid.

Oh yes everyone who works for Rogers or Bell should be shot for policies and business practices created and pushed from the top down by a very select few.

Gimme a break. Totally idiotic.

snorlax14

join:2007-11-20
Thornhill, ON
reply to Kane Hart

There goes the Blue Jays, Raptors, TFC, Rock, and the kids that serve pop and chips at the Dome. Ouch!


MichelR

join:2011-07-03
Ottawa, ON
Reviews:
·Start Communicat..
·voip.ms
·Rogers Hi-Speed
reply to Shrug

said by Shrug :

said by HiVolt:

The contract means shit, as they will increase the price.

As shown in this years CCTS release, contract pricing should not increase. If you get a maeterial change in service while on contract (that is, a price increase), then you can run to the CCTS or quit your contract w/ no penalty.

Thing is, not many people will file a complaint for a 2$ increase. Rogers knows this.

The thing is, the discount is a percentage, not a fixed price. That's probably how they can get away with it pretty easily.

I switched to Start Communications a couple of weeks ago.


HiVolt
Premium
join:2000-12-28
Toronto, ON
kudos:21
Reviews:
·TekSavvy DSL
·TekSavvy Cable

said by MichelR:

The thing is, the discount is a percentage, not a fixed price. That's probably how they can get away with it pretty easily.

Yep, the discount is a percentage... damn crooks.


Rogersfail

@rogers.com
reply to abitbent

DO NOT take that plan. We recently cancelled due to Roger's absolutely ludicrous internet packages/bandwidth caps and the pricing to go with them.

Retentions offered me that same plan. We had ultimate internet at the time and I explicitly stated 'I keep the same speed and just get a higher cap' to which the CSR in retentions lied and said yes. No surprise hearing lies from Robbers of course. They're always full of crap.

Turns out the package is called '300GB High Speed Express' The kicker is that this package doesn't actually even have the speed of Express which is 28Mbps, you actually get 15Mbps. This is some package they offered students for a while and comes with that low speed and the higher cap. It's a pure rip off, they offered it me for $62 as well.

You can get 300gig and 28Mbps from Teksavvy for $45 a month vs Rogers 300gig and 15Mbps a month.

Rogers is so committed to the notion of not giving reasonable bandwidth caps and milking the cow of overages charges. Bandwidth costs them nothing, they pay for pipes of a stated capacity and have tons of capacity, not for bandwidth.

My advice is get out. After they lied to me and I then had to call in and deal with their bull, my wife and I are cancelling our cell phones with them, cancelling our televions.. the works.

We need foreign companies brought in that are willing to compete in the internet space here, there are no shortage of them. CRTC is bought and paid for by Bell/Rogers, that along with the two of them colluding on prices for duopoly is screwing us all. Rogers gets not a dime from us any more.


bt

join:2009-02-26
canada
kudos:1

said by Rogersfail :

We need foreign companies brought in that are willing to compete in the internet space here, there are no shortage of them.

Good luck finding a single one that will want to build a 3rd wire.


J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..

1 recommendation

reply to 34764170

said by 34764170:

said by Kane Hart:

Rogers should not only be shutdown, everyone who works for them I don't care what level should be shot and their genetic materials dissolved in acid.

Oh yes everyone who works for Rogers or Bell should be shot for policies and business practices created and pushed from the top down by a very select few.

Gimme a break. Totally idiotic.

He's a newbie, cut him some slack..

I'd threaten to cancel my internet if I could for a retention plan, but I am already getting some breaks on my cable (70% off for two years) and the smartphone (free caller ID, unlimited SMS and some other free useless feature -- but the caller ID is an $8 break) and I am on some really odd retention plan for mobile internet (which is simply a back-up plan) but it's still running less than $5 month after discounts. Even odder is that they sent me a LTE mobile device to keep that service for another two years...I'll get unlimited service for free in the summer. I asked them why, they said it was because they 'liked' me...I asked for a break on my internet, or at least for GB's..they said "we don't like you that much..."..oh well..I tried.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein


abitbent

join:2004-04-23
Brantford, ON
Reviews:
·magicjack.com
·Start Communicat..
·Rogers Hi-Speed

said by J E F F:

He's a newbie, cut him some slack..

I'd threaten to cancel my internet if I could for a retention plan, but I am already getting some breaks on my cable (70% off for two years) and the smartphone (free caller ID, unlimited SMS and some other free useless feature -- but the caller ID is an $8 break) and I am on some really odd retention plan for mobile internet (which is simply a back-up plan) but it's still running less than $5 month after discounts. Even odder is that they sent me a LTE mobile device to keep that service for another two years...I'll get unlimited service for free in the summer. I asked them why, they said it was because they 'liked' me...I asked for a break on my internet, or at least for GB's..they said "we don't like you that much..."..oh well..I tried.

That is a pretty good deal Jeff so I'd take it while you can for sure. I was sure for remaining with Rogers for 20 plus years I'd qualify for a similar deal but I guess they don't like me that much either.

It's too bad really... because I'd be a great champion for them if they were fair with their rates and usage but they aren't. Professionally, I meet regularly with IT professionals and often the topic of ISPs and the hatred for Rogers and Bell dominates the discussions.

As an IT pro, or even a computer savvy individual, co-workers, family and friends are CONSTANTLY asking us for computer advice. When they ask about ISP's, I certainly won't be sending them in Rogers direction. They've left a very sour taste in the mouths of too many people and it's only a matter of time before they are begging us to come back.

Their greed RIGHT NOW is the reason I will never be loyal to them again and that sentiment is growing amongst thousands of people every single day.

I feel like they won't figure that out, until it's too late.

If they were only being fair, they'd be the best company in Canada.


Xstar_Lumini

join:2008-12-14
Canada
kudos:2
reply to abitbent

Me my wife and most of my friends changed from Rogeres wireless phones to Wind.... most of them due to my insistance and theu couldnt be happier. Why did I dropped Rogers? Due to their gouging and lies. When they charged me outrageous roaming chargers from a Rogers tower in Wasaga Beach to a Rogers tower in Toronto it was the last drop in the bucket. Its weird that the same call from Wind while roaming costs less even though its the same Rogers tower so these means that these scoundrels charge their own customers more for "roaming" in their own towers?


Kane Hart

join:2012-11-17
Reviews:
·Rogers Hi-Speed
reply to abitbent

Wonder if I can post a recorded covo. They prob try to sue me >. But I recorded my cancel call. We had a good debate over corporate greed. The guy pretty much agreed with me but argued like crazy saying their is no competition so they can do whatever the hell they want.


Makaveli998

join:2002-04-23

1 edit
reply to Rogersfail

I called rogers today saying I was thinking of switching to Teksavvy unless the guy could offer me something better.

This '300GB High Speed Express' kit was offered to me and I picked up a Hitron modem aswell.

After getting home and setting it up I do a speed test and i'm seeing 12Mbps down and 2Mbps up.

On my SB5100 I was on 10/1.

So I was actually expecting a bigger difference considering I switched to a Docsis 3 modem. The guy on the phone did not really know 12/2 is the connection speed for that package. I was under the impression from the original phone call I would be getting the 35/3 extreme... So during the second call to them from home after we figured out the modem profile issue they notice high packet loss which I wasn't seeing with the motorola.

Tech said I should get it swapped for a new one. A Retail store isn't far from my house like 5 mins so I picked up a new one then came home and got it up and running. I then had to call a 3rd time to now fix the modem profile issue.

So I got transferred from tech to someone in the correct department to sort it out and she said the student package isn't what you were asking for based on your needs. After alittle back and forth I took a 2 year term on internet for 55% off and decided to go up to Extreme plus.

I've switched the Hitron into bridge mode and using my own Gigibit Router and everything is good.

Now I do IT for a living so this stuff was easy for me but I can't see how a non techy could go through that without pulling out hair.



TLS2000
Crazy Canuck
Premium
join:2004-02-24
Mississauga, ON
Reviews:
·TekSavvy Cable
·Rogers Hi-Speed
reply to Xstar_Lumini

said by Xstar_Lumini:

Me my wife and most of my friends changed from Rogeres wireless phones to Wind.... most of them due to my insistance and theu couldnt be happier. Why did I dropped Rogers? Due to their gouging and lies. When they charged me outrageous roaming chargers from a Rogers tower in Wasaga Beach to a Rogers tower in Toronto it was the last drop in the bucket. Its weird that the same call from Wind while roaming costs less even though its the same Rogers tower so these means that these scoundrels charge their own customers more for "roaming" in their own towers?

Rogers doesn't charge for roaming on their own network. They do charge long distance though. You still have yet to prove any of the allegations that you've made against Rogers for their billing.
--
Tom

brianngo

join:2008-01-19
Brampton, ON

Was also offered 300Gig for $62.36 taxes included, is this the best they can do? (20% discount with free modem rental)