Telus → Re: [BC] No options

I would like to comment on something here. The modem is synchronize at the highest possible rate right now 2.9mbps. It was at 2.0mbps before I touched it. There is a tons of factor that can influence speedtest or overall speed of your internet connection.

You are located in a remote area on a Stinger DMT2 port. The truth is that you are at the limit distance of the technology. Your attenuate level are really high on this line. I can't do miracle. It possible there is some packet loss or you have a bad port. This is all possibility. I suggest that you can go through the normal process of calling our technical support and have a tech come over take a look at it.

Now there is the other part we don't control like your environment. I have no idea what you are doing with your connection all day. How much traffic other than the speedtest is going on at the same time you ran this ?

There is situation where I just can't fix. I do my best to help everyone I can. Sometimes against my better judgement.

?

I am not a technical person in any way but would it be possible for this guy/gal to have a Telus Satellite dish for his internet.?
Would imagine due to costs he would also have to have Telus TV as well.

You have yourself so convinced that you are being singled out to receive poor service. Like Symtex said, there are many things that factor in to your connection speed. Have you ever heard of loop length. Basically it is the distance of copper wire from your house to the CO or relay station. The farther away you are, the poorer your signal will be and the slower your connection is.

What exactly has you so convinced that TELUS and Shaw are bullying you and singling you out? You mentioned that you were kicked off the Shaw network. Can you elaborate? Did Shaw tell you that because of how far you are, they are unable to provide proper service, or did they disconnect your service because of harassment and abuse of their help desk?

It seems all my attempts at communication are rewarded with a placating tone of someone that actual wants me to suffer some kind of problem. This type of behavior in my experience can be described actually as a mental illness. The taking pleasure from someone elses pain and suffering. Its called Sadism. I feel for anyone that enjoys my pain and suffering. But Both isp's clearly demonstrate they want to control every aspect of there customers experience online. Its when they use this information to benefit themselves in such a way it really does start to irritate the reality of the fact the general public becomes aware of this. I watched julian essange on CNN today describe how all journalists basically engage in espionage. Its the facts that become difficult to digest I guess. I am not a journalist but the behavior is tollereated again because there are no other options to the service. I can't believe that irritating one person is actually how one thinks they could advance their career.

Overall I dont deserve to be treated like this. Whatever your going through I am not here to argue with you but bullying your customers and the placating tones eventually start making others so irritated they look to the only other option, satellite or 4g.

No