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tarkin96

@embarqhsd.net
reply to Nemesis158

Re: [CenturyTel] Good internet for 3 months, then slow.

Ok thanks for clearing that up and helping me get the info.

The page it was taken to shows i have a 7071/574 kbits/sec. So im guessing thats saying about 12 kbps.

And sorry for my lack of internet knowledge, but how can i check for torrent? Is it as simple as a virus scan or is it more complicated?

The thing that doesn't make sense is why the internet speed will be great or a few months then just go bad until we have some really long tech support sessions to get it fixed. I know centurylink can be this annoying, just like any other company, but i haven't seen anything like this.

Once again thanks for the help and sorry for making you wait for a response as i am still in high school.


Nemesis158

join:2012-09-15
Spokane, WA

Your modem is connected at 7Mb down/574Kb up, which due to Overhead on DSL packets translates to a ~5Mb down/512Kb up connection

CenturyTel/Link often connected users at a download speed 20% higher than what they are/were actually paying for to compensate for that overhead. However, if you were to cancel your service and start fresh they would bill you at 7Mb instead of 5.
It looks like you are only getting half your rated throughput on both upload and download. there really isnt any way to check in the modem interface if someone is torrenting.

What does confuse me is your lower upload rate. on 1.5-20Mb connections it should be connected at least at 896K, so you may have some signal issues with your upload, which could also cause issues if you are getting lots of packet loss on the upload stream.

You said this was your brother's internet account, so how many computers are connected to the modem?

Also, did you find the signal levels?

And you still need to try and run a speedtest check overnight at some point.



tarkin96

@embarqhsd.net

Thanks again.

This is actually my mother's and i live with seeing as i am only in high school. But there are 2 computers and 1 other that we occasionally use the internet with.

And i couldnt run a speed test last night because the internet went out. Internet is fine now, so i will have to do that today.

And here is a speedtest from 7am.

»www.speedtest.net/result/2339340142.png

Download seems greats but the upload is still pretty low.

Might just be upload problems.


Nemesis158

join:2012-09-15
Spokane, WA

do keep checking with speedtests ever now and then. if you could pull up the signal levels on your modem i think it might be a combination of poor signal on your upload and a congested terminal.

Since there are other computers on the network, unless you know what the other people in the house are doing there is no way to rule out that they might be using it constantly, causing it to appear slower.



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
reply to tarkin96

said by tarkin96 :

Ok thanks for clearing that up and helping me get the info.

The page it was taken to shows i have a 7071/574 kbits/sec. So im guessing thats saying about 12 kbps.

In his discourse on modem sync rates, Nemesis158 See Profile is referring to this:

»AT&T Midwest/Ameritech FAQ »I never see the speed I ordered on speed tests. What a ripoff!!!!

A rough rule of thumb to use when DSL is delivered over an ATM circuit, which is most common, is Modem_sync*.85.

BTW, the reason for the title of that topic is that SBC would never compensate for the overhead, as other DSL providers; setting sync rate higher than the data delivery rate.

And sorry for my lack of internet knowledge, but how can i check for torrent? Is it as simple as a virus scan or is it more complicated?

"Torrent" refers to a P2P file sharing protocol. You would need physical access to each network connected computer, and use the Windows Task Manager (if running Windows) to see if a BitTorrent (the full name) client is running. There are other ways, as well.

The thing that doesn't make sense is why the internet speed will be great or a few months then just go bad until we have some really long tech support sessions to get it fixed. I know centurylink can be this annoying, just like any other company, but i haven't seen anything like this.

There is the possibility of a congested router (SBC, my old ISP, referred to it as an, "exhausted" router when I was so afflicted. The correct solution is to increase capacity of the exhausted router; but it isn't always simple. In my case, SBC switched my circuit from an aggregation router (BRAS; some are made by Juniper, others by Redback) in Santa Clara, California to one in Pleasanton, California.

Or there may be some other underlying issue.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Nemesis158

join:2012-09-15
Spokane, WA

Yeah long ago i use to see people on Centurytel and then CenturyLink (before and after Embarq merger) get speeds like this:
Paid rate: 1.5 Connected rate 1.7
Paid rate 3 connected rate 3.5-4
Paid rate 5 connected rate 7
Paid rate 10 connected rate 12

However, since the Qwest/CenturyLink merger i don't think they are doing that for new customers anymore, since their listed services are 7 and 12 now instead of 5 and 10.
I really wish they had left it the way it was before. Now instead of people complaining of confusing connection rate numbers they will start complaining about never getting their advertised rate.