Topic 'Re: [Troubles] Another Frustrated Customer' in forum 'Windstream' - dslreports.com

Re: [Troubles] Another Frustrated Customer

Thu, 29 Nov 2012 20:00:11 EDT

anon posted : Of course they lied, the problem is the local techs on the ground cant do anything because windstream wont give them the parts and the go ahead to fix and upgrade. How crappy is that? This company ..well the guys in charge need to be sued and fined to the ground. The techs are frustrated cause they have to live here too, they see the crap the company is pulling but they cant do anything about it. This is becoming a serious issue across their network, the government is going to have to step in and get involved.

Re: [Troubles] Another Frustrated Customer

Thu, 29 Nov 2012 13:33:59 EDT

malianx posted : They replied to me in the 'direct' forum, telling me that the technician that come to my house was obviously lying to me, and that there are upstream errors on my line that he did not see or did not tell me about.

So the local techs will give you straight up information, and now there's written record of the company lying to its customers, while not providing a service paid for.

Re: [Troubles] Another Frustrated Customer

Thu, 29 Nov 2012 01:20:53 EDT

anon posted : Malianx, you hit the nail on the head. Our state rep is pushing to have them investigated, but yeah this is policy to them class action lawsuit is fast approaching. This is not a few areas this a widespread across their network, its how they do business. Well they are about to get the business from the state. They are not even trying to fix the problem because they created it. You have to provide at least some of the speed people pay for, they have failed to do even that. Just sell more service to make profit on lines that are over capacity, without any intention of expanding that capacity. I hope the feds take them down.

Re: [Troubles] Another Frustrated Customer

Wed, 28 Nov 2012 23:33:09 EDT

nathanroe72 posted : /UnleashTheRant

said by malianx:

With how widespread these problems are, we may be nearing class action territory.

Someone who is willing to throw the first stone, please, please do it. The first one that gets launched is going followed by lots of other upset customers including myself. I've been dealing with slow speeds, high latency, frequent disconnects, phone service that doesn't work, and a bunch of knuckleheads who blabber all day about "upgrading this and that" with dates that come and go. Its going to be three years of this for me in January. I've got numerous speedtest, pingtest, forum posts, instant messages, tweets, bbb complaints and emails to prove it. Ever since WS started increasing the upload speeds, I've been getting piss poor service. I know DSL isn't the best means of service, but come on, this is 2012 (lets say 2013 now). DSL wasn't born today.

I'm on my third modem now because these newer modems are SO MUCH BETTER than the old ones. Guess what no difference. We've only upgraded the DSLAM a handful of times, upgrading the hardware and connections (we added another T1, followed by fiber). They claim to be doing all this "maintenance", but half the time it never successful and never completes on time. WS just keeps doing what they do best. Take people's money, take free government money, buys every telco they can, flat lies to their customers and leave the network with much needed overhauls. I really, truly, believe, that this company is not "acting in good faith." Classaction probably won't do crap, but what else can we do? Can't just roll the family farm into a UHAUL and settle down where highspeed cable internet roams freely... though it would be nice. Guess I'm going to have to leave the family farm behind so I can have high speed internet that works. I need to have reliable highspeed internet for the work that I do, but WS doesn't care cause I'm just another mindless zombie who repeatedly forks over 40 bucks a month for 3Mbps and gets much less than that.

»www.speedtest.net/result/2338682498.png

/EndRant

Re: [Troubles] Another Frustrated Customer

Wed, 28 Nov 2012 22:37:49 EDT

Piggie posted : Judging from the posts across their territory, it's a company policy to oversell bandwidth. What other conclusion I can I draw. I haven't been on this BBS in years, and I see little has changed, no it's gotten worse.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |

Re: [Troubles] Another Frustrated Customer

Wed, 28 Nov 2012 21:38:02 EDT

malianx posted : They sent a technician out today, he ran a test on the line, told me it was perfect and then told me flat out that the problem is their network, and overselling. Not enough getting to the area for everyone and he had more new installs to do today.

At this point a lof of us (myself included) are paying for a service they are not actually providing (typing this from a tethered 2g cellular connection that is better than the dsl).

With how widespread these problems are, we may be nearing class action territory.

Re: [Troubles] Another Frustrated Customer

Wed, 28 Nov 2012 21:30:52 EDT

Slipen posted : I live in South Georgia, about 30 miles from Fla. I have seen them lay fiber out my way over a year ago. Either the techs they have don't know how to hook it up or Windstream has decided screw the rural customers and let them suffer. I will go with the latter since it will be two years come December for me with a sub .50 connection.

Re: [Troubles] Another Frustrated Customer

Wed, 28 Nov 2012 19:45:07 EDT

Piggie posted : Mine works in the day at 3m, but from 6pm to 10pm I can't break about .9 to .8 megs. This has been going on for 2 years.
They are doing some kind of major upgrade to my area, but no word.

Re: [Troubles] Another Frustrated Customer

Wed, 28 Nov 2012 18:57:46 EDT

anon posted : I cant even get a speedtest to load. Why is windstreams service all over the country acting up hmm? What are they doing, look at all the big areas of unusable internet they have. Our state reps are looking into it in Missouri, they are gonna go after them. Bout time too. Stop selling dsl service to overloaded areas, until you add more capacity

Re: [Troubles] Another Frustrated Customer

Sun, 25 Nov 2012 15:07:35 EDT

malianx posted : Even when it's up, it might as well not be.

[att=1]

Re: [Troubles] Another Frustrated Customer

Sun, 25 Nov 2012 11:34:57 EDT

malianx posted : Yeah, I gathered that. Was fine for about an hour this morning and now, back to having to type on my almost as bad phone connection.

The DSL isn't even connected anymore after 8am.

Re: [Troubles] Another Frustrated Customer

Sat, 24 Nov 2012 22:18:01 EDT

cwine posted : Pull up a chair, you're gonna be here a while...

[att=1]

[Troubles] Another Frustrated Customer

Sat, 24 Nov 2012 15:18:35 EDT

malianx posted : I've been a customer for about six months now. The entire time I've gotten less than half my paid for speed, and up until this week I only had a couple usable hours a day. This week I've had zero usable hours per day. I'm now paying for a service they are not delivering.

Calling support just tells me to reset my router, which is pointless considering it does that on it's own about every five minutes.

Too bad there is no other service provider for my area.