O Canada! > Canadian > Cogeco > [INTERNET] How do I know if my modem is failing?

[INTERNET] How do I know if my modem is failing?

I can't do that. My modem is in the basement closest to the cable line and my computer is up stairs. I don't have any spare coax lines to bring the modem up stairs.

Also if the modem is acting up could it cause intermittent phone problems as well as internet problems?

Also I don't have a laptop that is good enough to run that game so I can not recreate the problem.

Oh another thing, my grandmother keeps complaining that while we are having a conversation on the phone that I keep dropping out. I would think that could be due to a number of reasons. Wireless phone having trouble keeping the connection to the base, poor ground line on her end, or a service issue on either end.

Also what do all those DOCSIS errors/warnings up in that log above mean?

In my router logs I do get the odd [DoS Attack: RST Scan] from time to time, could that do anything?

The modem has a good ping time.

Pinging 192.168.100.1 with 32 bytes of data:
Reply from 192.168.100.1: bytes=32 time=2ms TTL=63
Reply from 192.168.100.1: bytes=32 time=2ms TTL=63
Reply from 192.168.100.1: bytes=32 time=2ms TTL=63
Reply from 192.168.100.1: bytes=32 time=2ms TTL=63

Ping statistics for 192.168.100.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 2ms, Average = 2ms

reply to robman50
Well, if you want to PM me the modem MAC I can take a look for you.

Otherwise, if you have our phone service, you'd have to have a service call to exchange the modem as our storefronts don't carry eMTAs and they should be locked down anyways.

What I would do first is try a full reset of your emta

Apparently I have to many resets. I have asked if they are hydro related but there are way to many. I think that might be the cause.
What causes a modem to reset all the time? Could it be swelling caps inside the unit?

By reset I mean a full one in using the reset button (hold it 10 secs) not merely a lost synch

In the stats we see : System uptime 117 days 11h:42m:40s

edit : but also send your infos to Cogeco_Aaron and he'll be able to check other things on his side...

reply to Asawulf

reply to robman50
Maybe this is why my 'Shaw Direct On Demand' service is acting funny because of a poor internet connection.

Just wondering, is my battery still good?

Battery

Battery Charge Module Software
Driver BCM3348/9 Atmel Battery Control Driver rev 2.3.d.1
Built Mon Jun 11 10:40:18 2007

Battery Status
Current Power Source utility
Number Of Batteries 1
Input Voltage 17870 mV
Estimated Time Remaining 636 minutes
Maximum Charge Level 80%
Charge State sleep

Measurement Battery A Battery B
Status Normal Not Present
Capacity 2200 mAH
Cell Date Code
Measured Voltage 12263 mV
Estimated Time Remaining 636 minutes
Current Charge Level 89%
In Use false

Also should I spend the extra $50 and get an DOCSIS 3 modem and move up from turbo 14 to 20? Is it really worth it?

I currently have the RCA DHG525, what other make/model DOCSIS 2 modems does Cogeco offer?

reply to robman50

reply to robman50
Funny...I've been wondering the same thing about my modem, except in my case (as I discussed in another thread) mine seems to be eating routers. My linksys WRT320n stopped communicating with the modem after about a month of slow and lost connections. They sent someone out who ran speedtest, said it was "okay" and left. I've put on another router, which is now displaying much of the funkiness of the Linksys. Just bought yet another very expensive router (for a router, that is) and I'm afraid to hook it up. Considering a move to Start, where I'll get a new modem, faster connection and higher cap limits.

reply to robman50
My current results

»www.speedtest.net/result/2342958706.png

I'm on "Turbo" 14, btw.

reply to robman50

Mine's lower than that. 2.0 dBmV. I called yesterday to see it they'd swap out the modem, they said it looked good, so the answer is basically no. Next move to Start.