|reply to RolteC |
Re: [Northeast] Higher pings tonight?
said by RolteC:Please explain to me in what way I am wasting Verizon's time? I had no choice but to accept and install the replacement router, as the tech I spoke with essentially forced me to try it. This is protocol. As for the tech that will be coming to my home to test the ONT, this is also protocol. I am fully aware that the issue is not in the home. If I had a choice, I would escalate this issue beyond a field tech coming to my home to test the ONT. I don't want to miss 3 hours of work so they can test equipment that I know is functional. The problem is not with me, but is rather with Verizon. The fact is, if we wish to escalate this issue, they will force us to jump through hoops as they follow protocol. I explicitly asked the tech if there was any way this matter could be escalated, to specifically avoid a field tech coming to my home when I am fully aware that this is unnecessary. I was told that they must follow protocol. As to trace routes, they are coming next. said by okcookie:
I had a followup call with a Verizon tech today. The replacement router arrived today, and I installed it. My download speeds remain incredibly slow. I've even had download speeds below .75 mbps when testing using a server out of state. The tech brought a "network tech" into the call, and this tech remotely reset my ONT. Nothing. At this point, a field tech is scheduled to come out on Thursday to test the ONT. The problem is, I believe firmly that this is a problem with the larger infrastructure. If the tech visit on Thursday doesn't fix the problem, I'm planning to switch to a different ISP.
It is my honest opinion that you are wasting Verizon's time and yours. Post some tracerts. I am 99% sure that the issue you are seeing, I am, as well as thousands of others. It is NOT an issue in the home.
I thank you for pacing judgment on me as I attempt to raise this issue to Verizon and I bid you good day.