we are pretty far adrift of the topic. it is one that deserves more discussion than this topic should bear. if there is enough traffic to bear on this topic, perhaps we could start another one in a more appropriate forum?
compared to modern business practices of taking anything back for a refund. and this is not just large vendors that operate in this manner. i do this with my customers, and i run a shop of 2 people. i also know other small vendors that operate the same way and i do business with them regularly.
i can spot a lemon customer a mile away and will do business with them until they turn into the lemon i know they are. i'll do what is right to resolve the basic problem. from there on i execute my 'reserve' on the right to refuse service to any customer.
*my opinion* is that small vendors have been to too many economics and accounting seminars telling them that products being sent back are more expensive than products being sold and they buy into that business model. *my opinion* is that there is no economic or accounting technique that can measure how customer satisfaction affects your bottom line.
said by PX Eliezer704:These are often smaller companies who could be driven out of business by abusive customers. They can't be held to the same standard as Amazon itself, or LL Bean.
not sure i totally agree with this stance. manufacturers set return policies. some vendors (myself included) refuse to do business with certain manufacturers based on their policies.
given manufacturer 'a' with a liberal return policy and two vendors selling products from manufacturer 'a'. vendor 'x' could offer unqualified full refunds and vendor 'y' offer none based on their *own* policies, not the manufacturer's stated one.
never said any such thing. please reread my post and indicate where i qualify newegg in any way.
all in all, i get to make the choices, so i choose my vendors as carefully as possible. when i'm spending $5 or $10, i may cast caution to the wind. when i'm spending $200, i'm just a bit more cautious about vendors that avert their glance after a purchase.