said by billydunwood:
His exact words were, " we didn't want to flood people's email". He said the staff(if they even knew ahead of time) should have told members too when it was going to be closed for remodel. Anyways, I filed a BBB report today.
BBB complaints are meaningless. Contact your consumer affairs agency and file a complaint with them. After you have done that, you should also contact the consumer affairs reporters at your local TV news stations. They'll be refunding people mighty fast.--
"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."