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Cogeco_Aaron
Premium Member
join:2011-07-11

Cogeco_Aaron to robman50

Premium Member

to robman50

Re: [INTERNET] How do I know if my modem is failing?

Well, if you want to PM me the modem MAC I can take a look for you.

Otherwise, if you have our phone service, you'd have to have a service call to exchange the modem as our storefronts don't carry eMTAs and they should be locked down anyways.
robman50
join:2010-12-14

robman50

Member

said by Cogeco_Aaron:

Well, if you want to PM me the modem MAC I can take a look for you.

What are you going to do? See if everything is running normally?

Cogeco_Asa
Ignorance is bliss
join:2005-08-17
Trois-Rivieres, QC

Cogeco_Asa

Member

What I would do first is try a full reset of your emta
robman50
join:2010-12-14

robman50

Member

Apparently I have to many resets. I have asked if they are hydro related but there are way to many. I think that might be the cause.
What causes a modem to reset all the time? Could it be swelling caps inside the unit?

Cogeco_Asa
Ignorance is bliss
join:2005-08-17
Trois-Rivieres, QC

Cogeco_Asa

Member

By reset I mean a full one in using the reset button (hold it 10 secs) not merely a lost synch

In the stats we see : System uptime 117 days 11h:42m:40s

edit : but also send your infos to Cogeco_Aaron and he'll be able to check other things on his side...
robman50
join:2010-12-14

robman50

Member

said by Cogeco_Asa:

edit : but also send your infos to Cogeco_Aaron and he'll be able to check other things on his side...

All ready done. I need to book a service call.
robman50

robman50 to Cogeco_Asa

Member

to Cogeco_Asa
said by Cogeco_Asa:

By reset I mean a full one in using the reset button (hold it 10 secs) not merely a lost synch

In the stats we see : System uptime 117 days 11h:42m:40s

Oh is that the little hole in the back of the modem? So I just stick an end of a paper clip in there and hold it down for 10 seconds?

Cogeco_Asa
Ignorance is bliss
join:2005-08-17
Trois-Rivieres, QC

Cogeco_Asa

Member

said by robman50:

Oh is that the little hole in the back of the modem? So I just stick an end of a paper clip in there and hold it down for 10 seconds?

Yes it is

-Battery seems good atm

-We also have the Docsis 2.0 Arris brand modem

-As for your question regarding D3 vs D2 modem : Cogeco_Aaron can prolly give you more insight than I