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frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:1
Reviews:
·Optimum Online
reply to DAOWAce

Re: It's that time of year again

said by DAOWAce:

Thanks to the storm and a ton of people home, the connection is now atrocious.



720p video streaming is actually impossible this time.

Give it a few more times before it annoys me to the point I force myself to start talking to people again. What a nightmare that's going to be.

You have been talking to people for months, just the wrong people. You could have contacted CV with less effort than all the posts you made in the past few months. Live chat support is nice when you don't want to be on the phone.

Network Guy
Premium
join:2000-08-25
New York
kudos:2
reply to DAOWAce



It's peak time so I'm not surprised about the upload, but it's working ok otherwise.



DAOWAce

join:2006-10-25
Flanders, NJ
reply to frdrizzt

said by frdrizzt:

You have been talking to people for months, just the wrong people. You could have contacted CV with less effort than all the posts you made in the past few months. Live chat support is nice when you don't want to be on the phone.

Live chat and even the direct forum here do nothing. Starting from the bottom of the pile when I have direct access to the top isn't a logical thing to do.

The only problem is that I really have an issue with speaking to people over the phone; but that's the only contact method I have, except for Wilt; though he just gets supervisors and the like to contact me, over the phone, so even that isn't an easy solution.

Ideally, I'd speak to someone via text methods, but the world is never ideal. This is why I say "until it annoys me enough".

Still; not like they're going to want to give in to a node split without a bunch of other people calling in from the same node. That's the only thing that needs to be done to resolve the issue; no more, no less. (Well, unless they can somehow add more bonding channels.. don't think that's possible right now)

frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:1
Reviews:
·Optimum Online

Are there 5 channels in your area? I don't really know my NJ geography very well.

Nodes are generally split based on usage stats, not call volume. Whoever you want to contact, it doesn't matter to me, but before aiming for someone that high when you haven't had an issue for an extended period of time prior to October when you started posting about it.



DAOWAce

join:2006-10-25
Flanders, NJ

There have been 5 channels in my area for at least a year now.

It's actually when those channels were added that my severe packet loss issues were finally resolved.

Internet was basically 100% advertised speeds at all times back then. Fast forward a year and a half and now it's become oversaturated to the point where 'peak times' cause me to fall below half avertised speed on busy days.

The connection becomes useless for streaming even 480p video on days where a lot of people are home, like the snowstorm yesterday.

Oversaturation and oversold nodes, what CV is known for. I'm better off than most people who've had speed issues, but it's still fairly bad on those days.



DAOWAce

join:2006-10-25
Flanders, NJ

2 edits
reply to DAOWAce

Yet another night of poor speeds.




It's taken 46 minutes to buffer a 10 minute 1080p Youtube video; yay for actually counting something this time.

I'd try getting one of my family members to deal with calling, but I'm the one with all the information of everything that's happened in the last few years. *sigh*

Faster than 70% of the US.. how disappointing this country is. What a coincidence that I just got done talking about the country's high speed internet penetration.

frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:1
Reviews:
·Optimum Online

If you have someone call, whether there is a field issue, cmts issue, or contention issue, they'd set up an appointment. The rep doesn't need the whole story; a decent chunk of it is irrelevant towards addressing the current issue, especially for the guy on the phone. From my experience, most notes in the appointment history are not even read, just the codes used (slow speeds, docsis 3 modem). If it's evenings, tell them to schedule either a 5-8 PM or 2-5 PM if that covers it too, and make sure you ether are there for the appointment or briefed someone who will be there with the info. If the tech confirms an issue, they'll escalate to OSP.



kickass69

join:2002-06-03
Lake Hopatcong, NJ

Let's face it, Both Christmas and New Years Day slowdowns like this as DAOWAce points out is just how much cable internet in general is oversold and oversaturated...when most people are home at one time to use it.

Once tomorrow rolls around it'll be fine I bet.


frdrizzt

join:2008-05-03
Ronkonkoma, NY
kudos:1

He's been posting about that since October.


Parth

join:2010-08-16
Poughkeepsie, NY

1 edit
reply to DAOWAce

Mine started up again now too.









andrewc2

join:2011-06-05
Matamoras, PA
Reviews:
·Optimum Online
reply to Network Guy

Fine here, granted it is 2am.. I'll test again in the afternoon, but I didn't notice any slow down earlier today







yep2measo

@optonline.net
reply to Network Guy

i went from this:
»imgur.com/GZ3Px2X,qw5D3pk#1
to this:
»imgur.com/GZ3Px2X,qw5D3pk#0


andrewc2

join:2011-06-05
Matamoras, PA
Reviews:
·Optimum Online
reply to Network Guy

Heres 3pm, still fine here. I used to have issues year round before I got a docsis 3 modem, fixed everything here.






SniperCS

join:2005-09-11
Lawrence, NY

1:50 AM last night




8:15 PM last night




9:57 PM




-

It's sad because I do most of my work at night so this is making it hard to do anything at all honestly. It stops around ~2-3 AM like nothing ever happened. The day before it started in the morning, and ended in mid afternoon, and then started again at around 8-9 PM and went back into that full cycle. They need to get their stuff together otherwise I'll move back to Verizon. Better to pay $12 more and get 75/35 than to deal with this hassle.


DAOWAce

join:2006-10-25
Flanders, NJ

3 edits
reply to Network Guy

Well, I've been trying to do a livestream tonight, but I'm having a lot of frame drops and now disconnections for seemingly no reason. Finally decide to do a speedtest and I'm at nearly half of my max upload speed.

»speedtest.net/result/2460781738.png

This hasn't happened before.. unless it's a sign of packet loss again.

Doing a traceroute (winmtr) to google.com and it's dropping packets every so often within OOLs systems. Minimal (1-2%), but it's there.

Well, this is great; thought packet loss was a thing of the past. Apparently not!

Edit: »/r3/smokeping.···39c86.KS

Edit2: Resolved hours later by itself, of course. Continuing the trend of BS I had years ago, stopped just after I went to sleep!

But of course, now my downstream is congested; least that doesn't matter for livestreaming.


Parth

join:2010-08-16
Poughkeepsie, NY
reply to Network Guy

I had a tech come out. He replaced my modem and put in a request for a new underground drop. *sigh* Now I can't even call back in until they're done with that.

As expected, 500+ ms pings and double digit packet loss continue.



DAOWAce

join:2006-10-25
Flanders, NJ

1 edit
reply to Network Guy

Another night of sporadic speeds and packet loss, this time also affecting downstream.

»www.speedtest.net/result/2467251140.png

Only started happening within the last hour too.

»/r3/smokeping.···39c86.KS



Dingo1

join:2013-01-27
reply to Network Guy

Cablevision has a standard time window of 5pm-8pm. You can schedule a tech to be there while it's happening instead of having him come there at 8am when everything is perfect. It's all guessing at that point.

Also, the squeaky wheel gets the oil. If you get really irate on the phone at 1am, they will dispatch an on-call technician to you even at 1am.

Cablevision just activated 3 more downstream channels in certain areas. Soon to roll out in all areas.

Upstream issues are 'normally' caused by ingress on the node, not necessarily a usage issue. It can be caused by a neighbor coming home at a certain time and turning on a faulty tv for example.

An upstram problem can affect downstream speeds because of TCP ACKS. When downloading, your pc ACKnowledges the receipt of packets. If the ACK is not sent, the downstram packets are retransmitted by the sender, not knowing that you already got them, causing a slowdown.



DAOWAce

join:2006-10-25
Flanders, NJ

1 edit
reply to Network Guy

Downstream congestion issues due to Obama's State of the Union. Speeds fluctuated between 10-30Mbps, caused very large delays on initiating connections to servers.

Still waiting for the upgrade to 8 channels.

EDIT: What a coincidence, my node was just upgraded to 8 channels 20 minutes ago.

Well, hopefully this resolves the issues that started appearing due to becoming oversold again in the last year and a half.