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propcgamer
join:2001-10-10
011010101

propcgamer

Member

Re: [Billing] Phone/Internet - Billing if your port out phone

Also, lets say you are on a triple play.
What happens when you want to drop the triple play, and keep only internet? Do you get charged the going rate for internet when you drop the triple play?

nycdave
MVM
join:1999-11-16
Melville, NY

nycdave

MVM

said by propcgamer:

Also, lets say you are on a triple play.
What happens when you want to drop the triple play, and keep only internet? Do you get charged the going rate for internet when you drop the triple play?

Yes, once you drop a double or triple play bundle, you get charged the current stand-alone FiOS Data rates...
batsona
Maryland
join:2004-04-17
Ellicott City, MD

batsona

Member

Unfortunately, dealing with FiOS billing / pricing / retention is like buying a used car. You need to do alot of haggling / threatening to leave, in order to get what you want. I'd tell the analyst, "here's what i want -- how can we do this...?"