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Portsmouth, VA
·Cox HSI
reply to hokie83vb

Re: [VA] Repeatedly losing connection

Well really there is three possible problem's that are causing your issue. One is there is a problem home side with wiring. Two the modem it's self is having problem's, and need's to be replaced. Three there is a local cox issue in your area that need's a fixing. Personally I think your issue is One or Two. Which I suggest having a tech visit. Call cox tell them your having issue's with the eMTA modem, and think it may need to be replaced. Telling them this, should be in the notes to the tech who is sent out, and should have a replacement eMTA modem on hand. Also make sure the tech checks signal level's, to make sure there isn't a line issue that is the cause of the problem.