Topic 'Re: [Connectivity] Terrible Ping during downloads/games' in forum 'Suddenlink' - dslreports.com

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 24 Dec 2012 17:19:11 EDT

moldypickle posted : Steps up a tier, get 10 bux cheaper. Why on earth am I never able to get these deals......

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 24 Dec 2012 13:22:23 EDT

Sakki54 posted : Hey, sorry it has taken me so long to respond. I've been very busy and unable to get the new modem, until I was finally able to go and get one today. I also got an upgrade from 15-30 for $10 cheaper... I'll come and reply in a day or two and see if the problem still persists.

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 14 Dec 2012 17:08:48 EDT

moldypickle posted : Why he gets the big bucks, LOL

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 14 Dec 2012 14:06:18 EDT

S1R1US posted : This has to be one of the best displays of thorough troubleshooting I've seen. Very well done SuddenLink. Attempting to duplicate results with immediate neighbors is an excellent way to uncover a pattern, or lack there-of.

Re: [Connectivity] Terrible Ping during downloads/games

Wed, 12 Dec 2012 13:27:26 EDT

SDL L3Tech posted : Sakki, I ran plots to a modem before and after your house number and did not see the extreme latency. One was a combo telephony modem and one was a normal Docsis 2 modem. This has to be a localized problem. Have you contacted your local office to swap the modem or split telephony and data services between two modems?

Re: [Connectivity] Terrible Ping during downloads/games

Tue, 11 Dec 2012 09:46:43 EDT

SDL L3Tech posted : Interestingly enough, my own cable modem is on this same downstream group, though different node (same bandwidth pipe) and I am not experiencing this latency. However, I am using a Docsis 3.0 modem.

I started a couple more PingPlotter traces to modems near you Sakki to see if those too have the latency of if it's localized to your connection.

Re: [Connectivity] Terrible Ping during downloads/games

Tue, 11 Dec 2012 06:29:52 EDT

S1R1US posted : Have there been any new developments on this?

Re: [Connectivity] Terrible Ping during downloads/games

Wed, 05 Dec 2012 20:59:31 EDT

Sakki54 posted : My ping was going good tonight. It was a steady ~12ms ping and ~6mbps dl. Not what I'm supposed to get, speed wise, but better than normal. So I plugged my router back in to see and my ping spiked back up to the ~300ms and dl went back down to 1.5-3. Then I bypassed my router again and the problem was still there. It wasn't there before my router, but was there during and after.

Note: I had the wifi part of the router disabled to make sure no other devices were interfering. The only device connected to the router was my computer.

Re: [Connectivity] Terrible Ping during downloads/games

Wed, 05 Dec 2012 09:01:01 EDT

SDL L3Tech posted : No, not an upgrade. A split. The modem you have right now is a combo Phone/Data modem and it's docsis 2.0. A docsis 3.0 modem would be dedicated to data and would allow your connection to bond to multiple downstreams. If you don't want to try two modems, just get a new combo modem and try that. It may not help anyway if the problem is not the modem.

In regards to the Laptop, it must have something running to generate enough bandwidth to saturate your upstream. If there is not a legitimate application doing it then run anti-virus and anti-spyware software to try to figure it out.

Re: [Connectivity] Terrible Ping during downloads/games

Tue, 04 Dec 2012 18:55:08 EDT

Sakki54 posted : I currently have a: "ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem". If I were to switch to a Docsis 3.0 what would I do? Call the local support and ask for an upgrade? I got a new modem, same model, a few months ago and about 1month before I had problems with the ping.

@S1R1US Sorry. I didn't really think that skipping the router was that important but I've done it now.

@Moostang I dunno what's up with that laptop. It's the only device that does that and it'l do it if it's sitting at the desktop with nothing running or if it has 50 things downloading.

Re: [Connectivity] Terrible Ping during downloads/games

Tue, 04 Dec 2012 09:52:31 EDT

SDL L3Tech posted : Here are the Pingplotter graphs for the past 6 hours. First one is to the modem's private IP and the second is to your equipment. The (edit) bandwidth graph is not picking up any bandwidth spikes though like I mentioned before, the graph is not very granular. If the bandwidth usage is a brief burst of traffic then the bandwidth graph will likely not pick it up. Pingplotter picks up all of the latency because it polls every second.

There is a possibility that the modem's Ethernet port may be having a problem. Traffic to the private IP of the modem itself does not go through the Ethernet port but traffic to your Public IP does.

You might ask the local office to swap your modem. Or you can ask them to provide you with a dedicated Docsis 3.0 modem and move your internet service from your current combo modem to the new modem. You'll need to pick up a coax splitter to get both modems online at the same time.

Cable Modem
Customer Equipment

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 23:30:51 EDT

Moostang posted : It would be nice to know what on your laptop is consuming all of your upload bandwidth. Perhaps it spread to the rest of your network just not as severe?

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 23:22:03 EDT

S1R1US posted : Only downside is most users think their provider is biased, so without realizing it they can tend to provide biased information to their provider. Human nature. -_- We've all done it in some way shape or form, at some point. I try to always recommend the same in conjunction with fact checking with an unbiased community like here on dslr so that any lost confidence in the provider can be regained or reinforced.

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 23:15:21 EDT

moldypickle posted : Hence why I try to get people to get ahold of him when I suspect a network issue. He has access to the network that we don't.

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 22:27:20 EDT

S1R1US posted : @SDL L3Tech lol nevermind at part of my last post referencing you. Somehow I ignored the fact that your title refers to you being a representative of Suddenlink haha. I was thinking that you were just a bystander like myself, and who happened to have a way to produce the results you illustrated for any user as long as you had their IP addresses. I think now understand that the reason you were also able to provide bandwidth information like that is because you are actually able to monitor on that level, much different than I might be able to do for just anyone by doing ping tests, tracerts, etc.

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 22:11:44 EDT

S1R1US posted : @SDL L3Tech, Great information. Mind if I message you privately to get some advice on how I might be able to generate and correctly read similar information when I'm troubleshooting my own connection?

@Sakki, Something that is leery to hear as someone helping another troubleshoot, is why the 'crappy messed up' laptop is even connected to the network at all during this last week or more of troubleshooting. Until the issue is fixed and fully evaluated, no device should ever have access your network except one (hardwired of course; whichever is not 'crappy' or has the least 'crappiness' to it heh. I'm not suggesting this is your problem, but there could very easily be spyware on one or all of your devices that is timed to only activate during certain times of the day. This is not unheard of for spyware/malware because often times customers and/or providers may attribute consistent and/or repeatable problems during particular times as a problem with network congestion or the home network, when in reality it's something malicious running in the background locally on the user's computer that is scheduled to activate at only the busier times of the day to be more easily masked.

It makes it difficult for 3rd party users to help diagnose the problem, and even more difficulty for your provider, when a problem with your connection is being misrepresented by you because the state of your home network is constantly changing. I don't think a Suddenlink tech should ever have been able to produce the results provided in the post above by accident because your 'bad laptop' just so happened to be connected. How can we expect for you to get the full level of support from your provider's dedicated teams if they aren't fully aware of each and every variable at play, at any given time? You have to leave your connection completely isolated from all outside devices except 1 hardwired. Until SL says 'we will no longer help you', you should not access your network from your cell phone, your laptop, and same goes for anyone else in your home. I don't mean just don't connect to the wifi network. I mean disconnect the router altogether. If it's a combo modem/router given to you by your provider, work with them to just disable it until your issue is definitively tracked down. However long you've been a customer and however frustrating or inconvenient it's been so far, as long as you continue paying your bill you should give them the best possible opportunity to thoroughly help you.

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 21:58:36 EDT

Sakki54 posted : The upload spike is from a crappy messed up laptop that whenever it connects to wifi, at any time, causes similar results to my timed problems. No idea why it does it but that specific laptop alone (no other devices) kills my net... This isn't the problem that I've been experiencing though. It'll still have that timed problem if the laptop isn't on, hasn't been on for ~2-3 days, or I've bypassed the router.

Is there some way that I can continuously have some active thing going that uses up my net? My ping is only bad when I'm actually doing something and I'm pretty busy during the week so I won't really be able to show the problems.

I ran PingPlotter after that laptop was turned off and I got ~20ms pings to Google, I then started to dl a ~800mb file and my ping started to spike, go down, and spike again in a constant loop.

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 21:43:39 EDT

SDL L3Tech posted : I built a graph for your connection and I am also running a PingPlotter trace to your modem's private IP and your network's public IP.

Pingplotter showed high latency to your equipment that started right before 8pm but no latency to the modem itself. The graph shows a significant increase in upstream traffic originating from your network. Since the Upload bandwidth of a cable modem is low, it is very easy to overutilize it which causes the high latency.

I have attached the graphs. Pingplotter is zoomed down to 60 minutes. The graph however is a 5 minute average and only polls once every 5 minutes. You'll note the green dot next to the text box in the graph, which is showing what the usage was at that time.

Please let me know if you have any further questions.

Green is upload, blue is download
Pingplotter showing latency

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 21:41:54 EDT

Sakki54 posted : I get speed/ping tests on my iPhone/iPad it's from SpeedTest.net's app iOS app.
On my pc it's from PingTest.net, PingPlotter, Games, TeamSpeak, and SmokePing.

I don't do much gaming but I watch a lot of YouTube and it's near impossible to watch an HQ (Think it's 720p) vid during bad times, yet I can watch a 1080p vid from YouTube on my computer during normal times easily.

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 21:33:08 EDT

S1R1US posted : Where are you getting these ping speeds from? Initially, when I read about you referencing high ping times and poor gaming performance my automatic thought was your ping as represented in the game itself. How are you seeing your ping speeds from your cell phone? I ask this because even informed troubleshooters of desktops might not automatically know exactly how to obtain the same information via their cell phone. Are you talking about ping results you're getting on your cell phone as illustrated by speed test apps?

I'd at least like to point out that we aren't asking this variety of questions to prove you wrong or be difficult, but because it literally takes asking this level of questions to accurately assess what's entirely involved. I say entirely because there could be multiple things happening. 'Duplicating' the problem on your cell phone doesn't necessarily say the two results are related. Perhaps correlated, but not necessarily caused by the same thing. Point in case, the purpose of bypassing a router is to perform tests with all external equipment eliminated as a variable. Testing from a cell phone is effectively ignoring this and using external equipment while also adding yet another variable, the cell phone. In plenty of cases it's a fine method; if you test your phone at your friend's house, neighbor's house, and place of employment with no problems, it seems to make sense that a different result at your home between a certain time would indicate a clear problem. When using your phone though you are very clearly doing a completely different test. You're factoring in the result relative to your wifi network. All it would take is for you to have an 802.11b device connected to your network for it to cap your 802.11n device to only be operable to the capacity of a 'b' device. Let me point out that the analogy I just used isn't directly comparable to your situation because even with that example it wouldn't necessarily explain high ping times.

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 19:50:02 EDT

Sakki54 posted : I know it's not the bandwidth because it only happens during this time and it happens w/ any device/no devices connected. What I mean is only my computer connected (Hardwired from Modem), 300+ ping terrible dl speeds. Only my iPhone connected (Can check devices connected thru router), 300+ ping terrible dl speeds. Funny thing is how my upload can stay a consistent 1.5. Just wondering, what's a normal Downstream on the Touchstone Modem Status thing?

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 18:11:12 EDT

moldypickle posted : The wow client updater actually needs to be running to use idle bandwidth, and I don't think people usually leave that open w/out the game...

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 17:37:03 EDT

Moostang posted :

said by Sakki54:

Since I know it's not my modem's bandwidth, what should my next step be?

How do you know that? Are you graphing your connection somehow? There are many things like the World of Warcraft client (among many others) that use peer to peer sharing (unless you disable the feature) that will consume every bit of your modems upstream bandwidth and if you don't know what to look for, you'll never know it.

Re: [Connectivity] Terrible Ping during downloads/games

Mon, 03 Dec 2012 09:54:12 EDT

S1R1US posted : I don't doubt the router isn't a factor, but as far as troubleshooting goes it's 100 times better to diagnose when a router isn't involved. Your router could be fine but your roommates cell phone could be doing massive updates every time they're home and you not know it. That might not even cause a problem, but just as an example. Having unnecessary devices bypassed is simply the smartest way to start and continue troubleshooting.

In my opinion, replicating the issue while the router is bypassed is great and all, but is not thorough enough. It needs to be left bypassed until the problem is identified. Even if the problem were very clearly outside of your home connection, I still suggest bypassing equipment until the issue is fixed.

said by Sakki54:

@moldypickle I sent him a message but no reply yet.

Any reply from Pete Abel yet? If not, maybe reply publicly letting him know to look out for another new PM from you?

»Review of Suddenlink by Sakki54

Re: [Connectivity] Terrible Ping during downloads/games

Sun, 02 Dec 2012 14:23:45 EDT

Sakki54 posted : When you said bypass equipment I took it as to not use the modem. And I'm 100% sure it's not my router as A) it does this router or not B) it shows <1ms ping to my router on the tracert

Re: [Connectivity] Terrible Ping during downloads/games

Sun, 02 Dec 2012 01:01:37 EDT

S1R1US posted :

said by shelby10763:

I'd start with your router. Have you connected your PC to directly to the modem and tried replicate the issue?

said by Sakki54:

Yes. It'll do this router or not.

I guess this is where I'm getting thrown off. You mentioned not being able to bypass equipment because your router and computer don't have a coax hookup. Part of the troubleshooting that's been suggested is to eliminate your router as a factor at the very least, but talking about not being able to bypass it somewhat contradicts what you said originally. Or maybe I'm misunderstanding.

said by Sakki54:

You asked me to try and bypass the hardware and I was saying I couldn't.

The modem would be connected to your computer not through coax but ethernet so that shouldn't be an issue. Can you connect your modem directly to your computer for 24-48 hours and report back?

Re: [Connectivity] Terrible Ping during downloads/games

Sat, 01 Dec 2012 16:59:38 EDT

jdmm72 posted :

said by Sakki54:

You asked me to try and bypass the hardware and I was saying I couldn't.

@jdmm72 It's called your 'Local IP Address'. Mine is normally 192.168.1.1 but it switches every now and then between 10.0.0.1 and 172.0.0.1

The 10.x.x.x is not on my network, it is on SL's network, it sometimes shows up in traceroutes, but not always. My local is in the 10.x.x.x network but that is after NAT, SL's 10.x.x.x network is before NAT.

Re: [Connectivity] Terrible Ping during downloads/games

Sat, 01 Dec 2012 16:28:18 EDT

Sakki54 posted : You asked me to try and bypass the hardware and I was saying I couldn't.

@jdmm72 It's called your 'Local IP Address'. Mine is normally 192.168.1.1 but it switches every now and then between 10.0.0.1 and 172.0.0.1

Re: [Connectivity] Terrible Ping during downloads/games

Sat, 01 Dec 2012 11:31:11 EDT

jdmm72 posted : Excessive uploads will limit the download connection. Connections to backup services like Carbonite, Mozy, or Crashplan will kill your connection during the initial upload. Torrent uploads are the same way too, your upload is like 2Mbps, can be saturated easily.

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 20:49:18 EDT

S1R1US posted : Okay cool. Torrents can be the devil when it comes to user experience if the connection is getting maxed heh.

As far as throttling by the ISP, I don't know if SL does that or not but if they do I think it's a least safe to say it's not relevant as far as your ping results go. Throttling should just be limiting how much bandwidth you're capable of using. I would think a bad ping is stemming from something else.

I think I've missed something somewhere so I apologize if I'm making you be repetitive. What were you referencing your computer & router not having an actual coax connection for?

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 19:57:48 EDT

jdmm72 posted : My modem gets a 10.x.x.x address. That is a private address and can't be used on the internet. My router gets the public IP address.

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 18:50:53 EDT

moldypickle posted :

said by jdmm72:

The IP address is usually the inbound interface on your router (or PC if no router), not the actual modem itself.

I can run smokepings all day w/ everything powered down except the modem. Has always worked that way for me /shrug

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 17:53:45 EDT

Sakki54 posted : Torrents: Rarely
Throttles: None on my end, idk about if Suddenlink is throttling though
Phones: Yes, though the only auto-upload is when my iPhone is plugged in to my computer, which is rare, and it's through Dropbox

I know that it's this specific time as we had all thanksgiving off last week and I pretty much no-lifed Black Ops 2 and this was the only time I had any problems with anything, also I'm going to be away tonight so I can't do any checks but tomorrow I will. How would I bypass the modem, if that's possible. I have phone & net with suddenlink and it comes in as a coaxial and neither my computer nor router can use a coaxial.

@moldypickle I sent him a message but no reply yet.

@jdmm72 Wouldn't a tracert during the problematic time say the same thing?

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 17:13:32 EDT

S1R1US posted : @moldypickle: Firstly, awesome handle haha. Secondly, even better avatar lol.

I actually only skimmed posted that weren't his. I was asking clarifying questions because often times there are details or order of things that weren't necessarily performed how they were initially explained, or were perceived to have been done but not. A lot of issues can have distractions in the details that appear like they're patterns associated with the problem, when in reality it's a pattern of the user. So for example, I'm most often on the computer between these times as well, 6-10p. If I'm going to notice a problem I'm going to notice it then. It very well could have began much earlier in the day, or doesn't even have a pattern to the times, except when I try using the connection. Also, I like to ask a lot of clarifying questions because eventually I'll get to other things like do you use torrents? Do you have uploads throttled? Do your phones have wifi access? If so, do you have any settings with G+ or Facebook that autosync your photos? etc. I have a problem at least 2-3 times a week when I come home. It turns out it's because my Galaxy S3 literally maxes out my upload bandwidth because any videos I've taken during the day/week are getting synced to my G+ and Facebook accounts. It's all transparent to me because it's happening in the background. Simple fix, but one of those details most will never uncover without asking.

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 17:06:44 EDT

jdmm72 posted : Try ping plotter to see where the congestion is happening. It's a great tool.

And Smokeping just pings and IP address for an extended amount of time. The IP address is usually the inbound interface on your router (or PC if no router), not the actual modem itself.

My bet is an overutilized trunk link from the node. Network congestion (from overutilization) is what normally causes high ping times as the packet has to sit in the buffer for it's turn.

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 16:54:42 EDT

moldypickle posted : I'm not sure if you understand how a smokeping works Sirius, but it pings to the modem, not your router or computer. With that information alone you can clearly see the latency issue and that it is not her home network.

Sakki, were you able to get ahold of sdl l3tech here on the forums yet?

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 14:13:10 EDT

S1R1US posted : You mentioned that even just general downloading (while no gaming is occurring) is impacted between 6:30 and 10:30 right? So tonight between that time you could bypass any external equipment, reset your modem, and run a few speed tests and confidently expect the same consistent poor result?

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 14:02:20 EDT

Sakki54 posted : Any Multiplayer game on PC.

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 13:55:12 EDT

S1R1US posted : Apologies if you mentioned already and I missed it, but which game are you playing and through which device/console on your network?

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 08:49:03 EDT

Sakki54 posted : Dl speed goes from 15 down to 2-4 during this time regardless of what I'm doing, and YouTube is insanely slow. Everything else works normally.

Re: [Connectivity] Terrible Ping during downloads/games

Fri, 30 Nov 2012 00:34:46 EDT

S1R1US posted :

said by Sakki54:

I have Suddenlink 15/2 in Tyler, TX and the past couple of weeks at ~6:30-10:30 any time I try and download a file or try and play a game my ping goes from 13 to 300+ and my speed goes to about 1.5 to 3mbps regardless of what I'm doing.

I've had many problems with Suddenlink before over connectivity and speed but this is the first time I've had ping problems.

Ping aside, are there any other particular changes in your online experience you can describe as a result of downloading/gaming? Some examples might include: increased YouTube buffering, slow loading of basic pages such as gmail, lower than normal speed tests, etc

Re: [Connectivity] Terrible Ping during downloads/games

Thu, 29 Nov 2012 23:48:43 EDT

moldypickle posted : Get sdltech in here to check your line for you.

Re: [Connectivity] Terrible Ping during downloads/games

Thu, 29 Nov 2012 22:48:54 EDT

Sakki54 posted : Since I know it's not my modem's bandwidth, what should my next step be?

Re: [Connectivity] Terrible Ping during downloads/games

Thu, 29 Nov 2012 22:36:28 EDT

Moostang posted : 2 357 ms 336 ms 291 ms 10.248.128.1

Hop 2 shows the problem. This hop is the suddenlink side of your connection and shows latency between your network and suddenlinks. When this hop shows high latency it usually means that the node is out of bandwidth or you are using all the bandwidth that your modem is configured for.

Re: [Connectivity] Terrible Ping during downloads/games

Thu, 29 Nov 2012 22:19:03 EDT

Sakki54 posted : Tracing route to youtube.com [74.125.227.4]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms READYSHARE [10.0.0.1]
2 357 ms 336 ms 291 ms 10.248.128.1
3 700 ms 500 ms 251 ms 173-219-246-110-link.sta.suddenlink.net [173.219
.246.110]
4 167 ms 220 ms 223 ms dllscrs01.tex.sta.suddenlink.net [173.219.254.48
]
5 173 ms 182 ms 179 ms dllsosr01-10gex1-1.tex.sta.suddenlink.net [66.76
.30.30]
6 218 ms 214 ms 201 ms 72.14.223.10
7 196 ms 227 ms 229 ms 72.14.233.77
8 254 ms 246 ms 259 ms 216.239.47.54
9 241 ms 258 ms 270 ms dfw06s03-in-f4.1e100.net [74.125.227.4]

Tracert to YT during a high ping time. Could a bad DNS server cause this? (10.0.0.1 is my router)

Re: [Connectivity] Terrible Ping during downloads/games

Thu, 29 Nov 2012 21:38:40 EDT

moldypickle posted : The actual average ping doesn't matter so much in the smokeping. What you are looking for in your case is evidence that you have a congested node (or other problem on the cable side). If you watch the times when your pings start to spike, you'll notice that it's "prime time", or when everyone else is getting on.

See if you can get SDL3Tech here on the forums to look into it for you. Possible it could be a network setting issue.
--
30/2 Suddenlink : Current
5/1 CMA : Old
15/2 TWC : Old

Re: [Connectivity] Terrible Ping during downloads/games

Thu, 29 Nov 2012 21:35:56 EDT

Moostang posted : Looks like the high latency is not all the time. When you experience the problem how are your pings to your gateway? Have you ran any traces while the pings are high to determine where the latency starts?

Re: [Connectivity] Terrible Ping during downloads/games

Thu, 29 Nov 2012 19:36:05 EDT

Sakki54 posted : »/r3/smokeping.···8848e7a4

Normally it's better than 100ms, and I'm assuming NY is having problems?

Re: [Connectivity] Terrible Ping during downloads/games

Sat, 24 Nov 2012 14:03:56 EDT

moldypickle posted : Run a smokeping for a couple days to gather up some info

Re: [Connectivity] Terrible Ping during downloads/games

Sat, 24 Nov 2012 14:00:40 EDT

shelby10763 posted : In my experiences, it sounds like it could be a network issue. You'll need to call in for them to come out to troubleshoot the issue.