I am from Nebraska and we went down in the west end of the state about 6pm or a bit earlier. We did not lite up for hours. I too was on hold for support an hour and NEVER did get thru. I am a CIO for a hospital and our electronic medical record relies on CenturyLink for connection to our hosted system. You would think this fiber connection would be redundant, esp considering the size of the area it serves. I am amazed this size of an outage did not make national news, makes you wonder.....
