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R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

[WIN8] Can't uninstall a program

I inadvertently installed a program that does not run on Win8 - and now I cannot even uninstall it!

I know, my mistake. But I would still love to get rid of the erroneous installation. I get the above dialog box when I try to uninstall the program.

Is there another way to uninstall an erroneous installation??


sivran
Seamonkey's back
Premium
join:2003-09-15
Irving, TX
kudos:1
Delete it and forget about it? Launch the uninstaller directly from the program's directory?

Or you could dive into the registry and see if you can repair the bad entries that are likely causing the problem, if you're into that sort of thing I mean. Not that there's anything wrong with that.
--
Think Outside the Fox.

Shootist
Premium
join:2003-02-10
Decatur, GA
kudos:3

1 recommendation

reply to R2
Yeah just delete the Program entries in the C:\Program Files (x86) folder and do a search in the registry for any entries that point to it. Then if by chance it created a Start Menu entry delete that also.
--
Shooter Ready--Stand By BEEP ********

dave
Premium,MVM
join:2000-05-04
not in ohio
kudos:8
reply to R2
Uninstaller programmer doesn't understand about quoting pathnames that contain spaces.

Still, it's only been that way for 19 years now, maybe he'll figure it out someday.


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

1 recommendation

"maybe he'll figure it out someday..."

Not sure I understand. I guess no surprise to you. Who is quoting pathnames that contain spaces?

Why would Win 7 and Win XP be able to uninstall something that Win 8 cannot - due to pathnames and spaces??? Huh?


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

1 recommendation

reply to Shootist
Shootist, thanks. I guess I know that - and I believe you understand that...

I am just typically frustrated with Win 8 and how things are "different" for reasons that are not always clear to me. I am having a difficult time with change, so every new glitch just irritates me more than the last one.

Dave's comments always seem to just stir the pot. Whatever....

I appreciate the sincere and helpful responses.

Shootist
Premium
join:2003-02-10
Decatur, GA
kudos:3

1 recommendation

I don't care for change either. Especially the way Win 8 has changed the way the User uses a Real computer. So for me I will not be using Win 8. Never used Vista and never missed anything. I now use Win 7 on 2 of my PCs and have it set to look and feel just like Classic XP, NOT Cartoon XP, (I guess you could say it looks and feel like 98SE and Win 2000). It works for me and that is the whole point. Why should I have change the way I work with a computer.
--
Shooter Ready--Stand By BEEP ********


Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
reply to R2
Hmm, I can't answer why WIN7 (was it 64 bit WIN7?) was able to uninstall this, but I wonder if it isn't related to the path. The 64 bit version of WIN7 and WIN8 will place most 32 bit programs in the Program Files (x86) folder. What if your software is so {you fill in the adjective} that it expects the program files to be in the Program Files folder when the windows installer placed them in the x86 folder. Check your registry entries and match them up to reality. Just a wild guess. I can't tell much because your error message has cut off the last part of the path. Hopefully you haven't enlarged your screen fonts beyond 100% or the truncated file path will be the least of your problems. Dave was just saying, your application's problem is most likely related to sloppy coding and I see no reason to disbelieve him.

OZO
Premium
join:2003-01-17
kudos:2
reply to R2
In case, if you have installed it recently, try System Restore...
--
Keep it simple, it'll become complex by itself...


Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
Great idea! That should wipe it off the map.

dave
Premium,MVM
join:2000-05-04
not in ohio
kudos:8
Reviews:
·Verizon FiOS

1 edit
reply to R2
The string:

C:\Program Files\FOO bar

means run C:\Program with arguments Files\FOO and bar. Given the non-existence of C:\Program, this is generally not what is intended.

The string:

"C:\Program Files\FOO" bar

means run C:\Program Files\FOO with argument bar. This is generally what is intended

Large computer software systems do some things that their authors intended, and some things that their authors did not happen to intend one way or another. Authors tend to guarantee that the intentional parts continue to work from one version to the next, but don't guarantee (or even know) that the operation of the uninintentional parts will remain unchanged.

Sensible programmers write by the documentation, since that is what is guaranteed and intentional. Poor programmers discover something that "seems to work", and rely on it. We sneer at that as "programming by coincidence".

I hypothesize that this is one such case. By some accident, the incorrectly-quoated string managed to do the right thing before, and now it doesn't. You can't blame the OS authors for not supporting something now that they didn't support before. It is not possible to guarantee no changes in undocumented behaviour: otherwise you could not change anything ever.

dave
Premium,MVM
join:2000-05-04
not in ohio
kudos:8
Reviews:
·Verizon FiOS
reply to Kramer
said by Kramer:

Just a wild guess. I can't tell much because your error message has cut off the last part of the path.

Oh, that's a decent alternative explanation as well - it never occurred to me. I assumed we were seeing the entire path in the error message, but perhaps nor.


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

1 recommendation

reply to dave
I get the concept, I am just a little surprised Win 8 was not able to remove something in the usual and customary fashion (through the Control Panel Add/Remove pathway) that is really not that old and that I presume could be removed by earlier versions of windows.

I guess you are saying that the writers off the removal string are at fault and I should not blame Win 8.

If that is the case, then should I not be able to modify the removal string (eh, that string that points to the file in question) in the registry and fix the problem?? Would it be possible to simply add in the quotes in the string and thereby allowing Windows 8 to function the way I expect it to?

That is an example of what I was looking for. I don't know what is new about Win 8 and I don't know what tricks I should know to make it work the way I want it to. That is why I came here...

Thanks to all.

Shootist
Premium
join:2003-02-10
Decatur, GA
kudos:3
reply to R2
If the program was not fully installed then there is no way for it to show up in the Add/Remove (Programs & Features) section of Control Panel.

That has nothing to do with how the program was written. It simply was not installed, Fully. No install no Uninstall.
--
Shooter Ready--Stand By BEEP ********


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
No, sorry to confuse. The program WAS installed - and does not work. It DOES appear in the Add/Remove section, but... when you try to uninstall it, that Dialog box appears.

The program is QuickBooks. They are NOT going to update their older versions - not even QB 2012! All Windows 8 users must get QuickBooks 2013! Got to love it.

So, it is installed, but from what I can gather from dave, the Uninstall string - which I believe maybe in the registry, although it could reside elsewhere - has been written incorrectly and the programmer left off the quotation marks.

One would not expect this from Intuit programmers, but...

Shootist
Premium
join:2003-02-10
Decatur, GA
kudos:3
reply to R2
Oh Ok. So this was an upgrade install of Win 8 over Win 7 where the program did work? I'm confused as if the program isn't able to work on Win 8 it should not even installed.

Got to Love Intuit, NOT.

Install Win 7 or XP into a Virtual Machine and run it from there.

NOTE:
Just another reason not to use Win 8.
--
Shooter Ready--Stand By BEEP ********


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
Not an overlay install - it is a brand new computer. I tried to install QB - because my company runs on that - and it complained a little but let me install it anyway. I was praying it would work. But... it does not work, so I wanted to Uninstall it...

It looks like I have no choice but to go out and buy QB 2013...

I tried to locate the Uninstall String in the registry (HKLM/Software/Microsoft/Current Version/Uninstall...) but could not locate it!!


Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
What version of Quickbooks is this?

I'll bet Microsoft threw a few warnings your way as you started the install.

»www.microsoft.com/en-us/windows/···le=en-us

There isn't a lot to go on here but at least one out two people said 2009 Pro works. With every operating system upgrade a certain amount of pain is to be expected. Windows 8 has been the most painless upgrade for me yet. I haven't had to spend a dime to upgrade hardware or software. WIN7-64 was not cheap for me. As OZO See Profile said, if you recently installed it, a system restore will get rid of it. Quickbooks installs so much outside of itself, I wouldn't just leave it there. If for some reason you insist on not running system restore, you might want to try installing it all over again. Run the installer as an administrator and turn off UAC. Disable anti-virus software too.


RazzyQB

@rr.com
reply to R2
QuickBooks 2012 Pro is working just fine on my Windows 8 work computer.


BillRoland
Premium
join:2001-01-21
Ocala, FL
kudos:3
said by RazzyQB :

QuickBooks 2012 Pro is working just fine on my Windows 8 work computer.

How's WordPerfect 5.1 working on it?


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
reply to RazzyQB
Well, their web site claims that ONLY their 2013 version will run on 8. I am reluctant to buy 2012 unless I can be sure...


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

2 edits
reply to Kramer
I inadvertently installed the 2006 version, I think. It really did NOT complain that much - I think one little warning box saying it might not be compatible. I own 2010 and that was what I meant to install - but I was in a hurry and installed what I found first. DUH.

2010 gives the exact same warning, so I went to Google and found out that (reportedly) only 2013 will work on Win 8, so I did not install 2010. Maybe I should give it a try, but I really don't want TWO messy, uninstallable programs on my lap top!!

Too late to restore - I am been updating this thing all along trying to make it usable....

______________

Here is what Scott Gregory (?) QuickBook experts says:

"Any version of QuickBooks prior to 2013 is not supported on Windows 8. QuickBooks 2013 will be supported once a compatibility patch is issued to registered users. (add: this patch is supposedly available now).

Unless you really like to go out there on the "bleeding edge" of software, I would not even attempt to make an older version of QuickBooks work on Windows 8. You may get lucky. Then again, you may get an ongoing migraine headache too..."

I don't need more headaches....


RazzyW8

@rr.com
reply to BillRoland
With 64bit Windows I'm using, I'd have to run it in a DOS VM


RazzyW8

@rr.com
reply to R2
said by R2:

I inadvertently installed the 2006 version, I think. It really did NOT complain that much - I think one little warning box saying it might not be compatible. I own 2010 and that was what I meant to install - but I was in a hurry and installed what I found first. DUH.

2010 gives the exact same warning, so I went to Google and found out that (reportedly) only 2013 will work on Win 8, so I did not install 2010. Maybe I should give it a try, but I really don't want TWO messy, uninstallable programs on my lap top!!

Too late to restore - I am been updating this thing all along trying to make it usable....

______________

Here is what Scott Gregory (?) QuickBook experts says:

"Any version of QuickBooks prior to 2013 is not supported on Windows 8. QuickBooks 2013 will be supported once a compatibility patch is issued to registered users. (add: this patch is supposedly available now).

Unless you really like to go out there on the "bleeding edge" of software, I would not even attempt to make an older version of QuickBooks work on Windows 8. You may get lucky. Then again, you may get an ongoing migraine headache too..."

I don't need more headaches....

Yep QB 2012 works fine on Windows 8 Pro, just the print to PDF does not work until you install something.

»community.intuit.com/posts/windo···oks-2012

As for 2010, I can't say


Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
reply to BillRoland
said by BillRoland:

said by RazzyQB :

QuickBooks 2012 Pro is working just fine on my Windows 8 work computer.

How's WordPerfect 5.1 working on it?

Probably can be done without a virtual machine. »www.columbia.edu/~em36/wpdos/wpdosbox64.html


Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
reply to R2
I can't begin to fathom the side effects that you will experience at a later date from having that old version semi-installed. I would think re-updating is preferable to re-installing the OS. You might want to explore Hyper-V if you have Windows 8 Pro. You can install any previous operating system you have a license for, setup network connections, printers, etc. and run whatever OS you want to. I actually installed a 2nd copy of Windows 8 under it and all went fine until it asked me to activate it. I couldn't because I had already used that key for the real install I was using. You would think they would let you use the OS you had paid for, but no. I've been meaning to do an XP machine and just haven't gotten around to it.

Hyper-V is an included feature that isn't installed by default. You just add the feature as needed. I've used virtual machines to get around having to buy $1500 updates of software for clients who are not yet ready to spend that money. It takes a number of hours to fully complete the virtual machine, install print drivers, setup network connections, install AV software, etc. It is no different then setting up a new computer. If it craps out, you just rebuild it. You need lots of disk space with Hyper-V. I think it chewed up 100GB on my machine before it took its second breath. Hyper-V is a really nice virtual environment given to us free from their server development team. It is one of the treasures that Windows 8 gives us, that makes it worth putting up with the features (or lack of features) we don't like a lot more palatable. Windows 8 is a great OS for the most part. The best thing Microsoft has ever done for the PC, love or hate Metro and the lack of a Start button.


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
reply to RazzyW8
Thanks Razzy. I think this guy sums up Intuit's attitude quite well:

"It's compatible (2012) but you cannot email anything (PO's, receipts, ets) - if you call Intuit they use their usually lack of customer service skills to try and upsell another product. God Forbid that Intuit would have been working on this before now, but the "customer service" rep - or I should say sales rep - told me that they're "looking into this"...but the only current work-around is to buy QB13. Knowing how QB's goal is sales only and not support, I wouldn't count on this happening soon, if at all. "


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
reply to Kramer
Kramer, well I have to update. And if I have to buy a new version, it is obviously most logical to buy the 13 version. Hopefully installing that will fix any underlying mess...

I am still interested in finding the Uninstall string and trying to uninstall the old one first. I believe dave is correct, the string just needs quotes put in and it may work....


Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
Let me ask you this: How likely do you think it is that you will be able to install 2013 without having first uninstalled the 2005 version? You do realize Quickbooks installs multiple Microsoft programs that will be out of date? If Quickbooks allows you to install multiple versions as I think they might, your chances improve. Being that the version you have semi-installed is 8 years old... who knows. Microsoft used to have a tool that would at least remove programs from the add/remove program list. I don't think it de-registered DLLs or anything deep. They stopped distributing it, but I think I dug up a copy. If you want I'll see if can dig it up again. I don't know if it would work with Windows 8 though and you could get in even more trouble. My advice again is bite the bullet and do a system restore.


sivran
Seamonkey's back
Premium
join:2003-09-15
Irving, TX
kudos:1
Yeah, the tool is a button called "Remove" in the Add/Remove Programs list. If it can't find the uninstaller, it offers to remove the program from the list.
--
Think Outside the Fox.