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R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
reply to RazzyQB

Re: [WIN8] Can't uninstall a program

Well, their web site claims that ONLY their 2013 version will run on 8. I am reluctant to buy 2012 unless I can be sure...



R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

2 edits
reply to Kramer

I inadvertently installed the 2006 version, I think. It really did NOT complain that much - I think one little warning box saying it might not be compatible. I own 2010 and that was what I meant to install - but I was in a hurry and installed what I found first. DUH.

2010 gives the exact same warning, so I went to Google and found out that (reportedly) only 2013 will work on Win 8, so I did not install 2010. Maybe I should give it a try, but I really don't want TWO messy, uninstallable programs on my lap top!!

Too late to restore - I am been updating this thing all along trying to make it usable....

______________

Here is what Scott Gregory (?) QuickBook experts says:

"Any version of QuickBooks prior to 2013 is not supported on Windows 8. QuickBooks 2013 will be supported once a compatibility patch is issued to registered users. (add: this patch is supposedly available now).

Unless you really like to go out there on the "bleeding edge" of software, I would not even attempt to make an older version of QuickBooks work on Windows 8. You may get lucky. Then again, you may get an ongoing migraine headache too..."

I don't need more headaches....



RazzyW8

@rr.com
reply to BillRoland

With 64bit Windows I'm using, I'd have to run it in a DOS VM



RazzyW8

@rr.com
reply to R2

said by R2:

I inadvertently installed the 2006 version, I think. It really did NOT complain that much - I think one little warning box saying it might not be compatible. I own 2010 and that was what I meant to install - but I was in a hurry and installed what I found first. DUH.

2010 gives the exact same warning, so I went to Google and found out that (reportedly) only 2013 will work on Win 8, so I did not install 2010. Maybe I should give it a try, but I really don't want TWO messy, uninstallable programs on my lap top!!

Too late to restore - I am been updating this thing all along trying to make it usable....

______________

Here is what Scott Gregory (?) QuickBook experts says:

"Any version of QuickBooks prior to 2013 is not supported on Windows 8. QuickBooks 2013 will be supported once a compatibility patch is issued to registered users. (add: this patch is supposedly available now).

Unless you really like to go out there on the "bleeding edge" of software, I would not even attempt to make an older version of QuickBooks work on Windows 8. You may get lucky. Then again, you may get an ongoing migraine headache too..."

I don't need more headaches....

Yep QB 2012 works fine on Windows 8 Pro, just the print to PDF does not work until you install something.

»community.intuit.com/posts/windo···oks-2012

As for 2010, I can't say


Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
reply to BillRoland

said by BillRoland:

said by RazzyQB :

QuickBooks 2012 Pro is working just fine on my Windows 8 work computer.

How's WordPerfect 5.1 working on it?

Probably can be done without a virtual machine. »www.columbia.edu/~em36/wpdos/wpdosbox64.html


Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
reply to R2

I can't begin to fathom the side effects that you will experience at a later date from having that old version semi-installed. I would think re-updating is preferable to re-installing the OS. You might want to explore Hyper-V if you have Windows 8 Pro. You can install any previous operating system you have a license for, setup network connections, printers, etc. and run whatever OS you want to. I actually installed a 2nd copy of Windows 8 under it and all went fine until it asked me to activate it. I couldn't because I had already used that key for the real install I was using. You would think they would let you use the OS you had paid for, but no. I've been meaning to do an XP machine and just haven't gotten around to it.

Hyper-V is an included feature that isn't installed by default. You just add the feature as needed. I've used virtual machines to get around having to buy $1500 updates of software for clients who are not yet ready to spend that money. It takes a number of hours to fully complete the virtual machine, install print drivers, setup network connections, install AV software, etc. It is no different then setting up a new computer. If it craps out, you just rebuild it. You need lots of disk space with Hyper-V. I think it chewed up 100GB on my machine before it took its second breath. Hyper-V is a really nice virtual environment given to us free from their server development team. It is one of the treasures that Windows 8 gives us, that makes it worth putting up with the features (or lack of features) we don't like a lot more palatable. Windows 8 is a great OS for the most part. The best thing Microsoft has ever done for the PC, love or hate Metro and the lack of a Start button.



R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
reply to RazzyW8

Thanks Razzy. I think this guy sums up Intuit's attitude quite well:

"It's compatible (2012) but you cannot email anything (PO's, receipts, ets) - if you call Intuit they use their usually lack of customer service skills to try and upsell another product. God Forbid that Intuit would have been working on this before now, but the "customer service" rep - or I should say sales rep - told me that they're "looking into this"...but the only current work-around is to buy QB13. Knowing how QB's goal is sales only and not support, I wouldn't count on this happening soon, if at all. "



R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
reply to Kramer

Kramer, well I have to update. And if I have to buy a new version, it is obviously most logical to buy the 13 version. Hopefully installing that will fix any underlying mess...

I am still interested in finding the Uninstall string and trying to uninstall the old one first. I believe dave is correct, the string just needs quotes put in and it may work....



Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2

Let me ask you this: How likely do you think it is that you will be able to install 2013 without having first uninstalled the 2005 version? You do realize Quickbooks installs multiple Microsoft programs that will be out of date? If Quickbooks allows you to install multiple versions as I think they might, your chances improve. Being that the version you have semi-installed is 8 years old... who knows. Microsoft used to have a tool that would at least remove programs from the add/remove program list. I don't think it de-registered DLLs or anything deep. They stopped distributing it, but I think I dug up a copy. If you want I'll see if can dig it up again. I don't know if it would work with Windows 8 though and you could get in even more trouble. My advice again is bite the bullet and do a system restore.



sivran
Opera ex-pat
Premium
join:2003-09-15
Irving, TX
kudos:1

Yeah, the tool is a button called "Remove" in the Add/Remove Programs list. If it can't find the uninstaller, it offers to remove the program from the list.
--
Think Outside the Fox.


dave
Premium,MVM
join:2000-05-04
not in ohio
kudos:8
Reviews:
·Verizon FiOS
reply to R2

Look in

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

for likely-looking entries. That's the 'standard' place, but then again, we're dealing with someone that has a proven record in not following standards...

Failing that, a brute-force search for 'Intuit' might locate it.



R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

I looked in that key, but could not find the obvious sub-key. There is certainly not one called "QuickBooks" or "Intuit".

Sirvan - removing it from the list is only a cosmetic fix - all the underlying registry entries will be unchanged.

Is there something as simple as "setup.exe /uninstall"? That would be nice!

Thanks for the input.


dave
Premium,MVM
join:2000-05-04
not in ohio
kudos:8
Reviews:
·Verizon FiOS

The trick is that you need to use the uninstaller that goes with the installer, and afaik, no-one in this thread knows what that is.

Once you've identified the correct program, then you need to find how to tell it to do an uninstallation.

If there's a 'setup.exe' that clearly belongs to Quickbooks, try opening up a cmd prompt, then typing commands like "setup /?", "setup /help", etc.



R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

2 edits

I hate when I miss those moderated out comments!

Yeah, the problem is that sheer number of entries for both QuickBooks and Intuit is huge and it takes quite a few F3 pushes... I will download Registrar Home Edition later and let it do a more convenient registry search...

Add: Even with Registrar, there are seemingly hundreds if not thousands of registry entries!! Not easy to remove manually....

And I just ran through all the HKLM/.../Uninstall keys - none are for QuickBooks.

Thought: I could use one of the Sysinternals monitor programs to figure out what the Add/Remove applet is doing...



RazzyW8

@rr.com
reply to R2

said by R2:

Thanks Razzy. I think this guy sums up Intuit's attitude quite well:

"It's compatible (2012) but you cannot email anything (PO's, receipts, ets) - if you call Intuit they use their usually lack of customer service skills to try and upsell another product. God Forbid that Intuit would have been working on this before now, but the "customer service" rep - or I should say sales rep - told me that they're "looking into this"...but the only current work-around is to buy QB13. Knowing how QB's goal is sales only and not support, I wouldn't count on this happening soon, if at all. "

That guy wasn't aware of the workaround. And it appears 2011 works fine in Windows 8

»community.intuit.com/posts/windo···snt-work


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

Yeah, with the funky workaround for the PDF generation. I need my account reconciliation to be functional! Likely I'll just have to get 2013 to avoid any problems....


dave
Premium,MVM
join:2000-05-04
not in ohio
kudos:8
Reviews:
·Verizon FiOS

3 edits
reply to R2

Quicken 2000 uses InstallShield. Maybe QuickBooks is similar.

Here's the uninstall string:

C:\Windows\IsUninst.exe -f"c:\program files (x86)\Quicken\Uninst.isu"

The uninstall registry info is at

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Quicken Deluxe 2000



Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
reply to sivran

said by sivran:

Yeah, the tool is a button called "Remove" in the Add/Remove Programs list. If it can't find the uninstaller, it offers to remove the program from the list.

If that worked reliably it would be nice. In this case the unistaller is present, but it fails to work. The utility is called the Microsoft Installer Cleanup Utility and is available from Softpedia. »www.softpedia.com/get/Security/S···ty.shtml

It was written for XP, so who knows how or if it would work in Windows 8. Revo who has a pretty good reputation has a "forced uninstall" that is supposed to not require that the monitoring program have been used during the install. »www.revouninstaller.com/revo_uni···res.html

Don't have any idea of how well it works and what the free trial does and doesn't do. The whole program is 27 bucks.


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

I will attempt to try the Uninstaller tool later. Thanks.



chachazz
Premium
join:2003-12-14
kudos:9
reply to R2

»support.microsoft.com/mats/progr···ninstall


jl747

join:2005-03-24
Mount Prospect, IL
reply to R2

If you need an uninstaller for Quickbooks go here and see if this helps.

support.quickbooks.intuit.com/su···HOW12212'

I am not sure if it will work on Windows 8 but you can try.


Badonkadonk
Premium
join:2000-12-17
Naperville, IL
kudos:5
reply to R2

I would manually delete as much as I could and then run ccleaner.



Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
reply to jl747

said by jl747:

If you need an uninstaller for Quickbooks go here and see if this helps.

support.quickbooks.intuit.com/su···HOW12212'

I am not sure if it will work on Windows 8 but you can try.

Fantastic idea.


RazzyW8

@rr.com
reply to R2

Account reconciliation works fine here but it is indeed a good idea for you to get 2013 if you can. I might get 2013 in a couple months too. My business is lost without it...



R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
reply to jl747

Well, as best I can tell, those instructions are not very helpful. Here they are:

Uninstall QuickBooks
 
Click the Windows Start button and select Control Panel.
Double-click Programs and Features.
In the list of programs, select QuickBooks and click Uninstall.
Follow the instructions to uninstall QuickBooks.
 

Eh, that was what I tried first and that was what did not work!! :)

jl747

join:2005-03-24
Mount Prospect, IL

Did you try the Quickbooks Uninstaller?

It's listed as "Download and run the QuickBooks Clean Install Utility"
Click that and it will expand and then you can download the program.

It will called "Download the QuickBooks_Clean_Install_Utility.exe file and save it to your desktop."



R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

That is the INSTALLER Utility - not the Uninstaller Utilility. The ariticle says to run that AFTER you Uninstall QuickBooks...

"Download and run the QuickBooks Clean **Install** Utility. QuickBooks 2013 users can manually rename the QuickBooks installation folders.

1.Download the QuickBooks_Clean_Install_Utility.exe file and save it to your desktop.
2.Open QuickBooks_Clean_Install_Utility.exe.
3.Click I Accept on the license agreement.
4.Select your version of QuickBooks and click Continue to start.
5.Click OK when you see the message "QuickBooks is now ready for a clean install, please install to the default directory."


jl747

join:2005-03-24
Mount Prospect, IL
reply to R2

Sorry pointed out the wrong one.
You should use the the listed under # 1

Detailed instructions

1. Uninstall QuickBooks



R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1

That is listed in my last post. It says to use the usual Uninstall methods - there is no SPECIAL program to Uninstall QB...



PapaDos
Cum Grano Salis
Premium,MVM
join:2001-02-08
Lasalle, QC
kudos:3
reply to R2

Look again in the registry uninstall keys, it has to be there (AFAIK that is the only list used by WIndows).
Look into each subkey or do a search...
--
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