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jl747

join:2005-03-24
Mount Prospect, IL
reply to R2

Re: [WIN8] Can't uninstall a program

If you need an uninstaller for Quickbooks go here and see if this helps.

support.quickbooks.intuit.com/su···HOW12212'

I am not sure if it will work on Windows 8 but you can try.

Badonkadonk
Premium
join:2000-12-17
Naperville, IL
kudos:5
reply to R2
I would manually delete as much as I could and then run ccleaner.


Kramer
Premium,Mod
join:2000-08-03
Richmond, VA
kudos:2
reply to jl747
said by jl747:

If you need an uninstaller for Quickbooks go here and see if this helps.

support.quickbooks.intuit.com/su···HOW12212'

I am not sure if it will work on Windows 8 but you can try.

Fantastic idea.


RazzyW8

@rr.com
reply to R2
Account reconciliation works fine here but it is indeed a good idea for you to get 2013 if you can. I might get 2013 in a couple months too. My business is lost without it...


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
reply to jl747
Well, as best I can tell, those instructions are not very helpful. Here they are:

Uninstall QuickBooks
 
Click the Windows Start button and select Control Panel.
Double-click Programs and Features.
In the list of programs, select QuickBooks and click Uninstall.
Follow the instructions to uninstall QuickBooks.
 

Eh, that was what I tried first and that was what did not work!! :)

jl747

join:2005-03-24
Mount Prospect, IL
Did you try the Quickbooks Uninstaller?

It's listed as "Download and run the QuickBooks Clean Install Utility"
Click that and it will expand and then you can download the program.

It will called "Download the QuickBooks_Clean_Install_Utility.exe file and save it to your desktop."


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
That is the INSTALLER Utility - not the Uninstaller Utilility. The ariticle says to run that AFTER you Uninstall QuickBooks...

"Download and run the QuickBooks Clean **Install** Utility. QuickBooks 2013 users can manually rename the QuickBooks installation folders.

1.Download the QuickBooks_Clean_Install_Utility.exe file and save it to your desktop.
2.Open QuickBooks_Clean_Install_Utility.exe.
3.Click I Accept on the license agreement.
4.Select your version of QuickBooks and click Continue to start.
5.Click OK when you see the message "QuickBooks is now ready for a clean install, please install to the default directory."

jl747

join:2005-03-24
Mount Prospect, IL
reply to R2
Sorry pointed out the wrong one.
You should use the the listed under # 1

Detailed instructions

1. Uninstall QuickBooks


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
That is listed in my last post. It says to use the usual Uninstall methods - there is no SPECIAL program to Uninstall QB...


PapaDos
Cum Grano Salis
Premium,MVM
join:2001-02-08
Lasalle, QC
kudos:3
reply to R2
Look again in the registry uninstall keys, it has to be there (AFAIK that is the only list used by WIndows).
Look into each subkey or do a search...
--
Festina Lente


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
PapaDos - Thanks, I'll check it out. But honestly I went to each one of them and could not find it! And this seems to be a lot more programs listed in the control panel thanf there are entries in the registry.


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
reply to PapaDos
Click for full size
OK, so I went to the key and Exported it. I opened it with Word and did a simple search for "Quick" and "Intuit". Word could not find either! So... it is pretty well hidden.

When I have time I will get the Sysinternals stuff up and running and that should tell me what is going on.

It's the "most busiest time of year" right now....


PapaDos
Cum Grano Salis
Premium,MVM
join:2001-02-08
Lasalle, QC
kudos:3

1 recommendation

There seems to be a few more places to look for than I thought:
»forum.sysinternals.com/finding-a···312.html

Have fun !

--
Festina Lente


tonyram57

join:2001-11-08
Brooklyn, NY
Try Revo Uninstaller. If Quickbooks is a 64-bit program then you need the pro version but it is a fully function free trial for 30 days so you can use it then get rid of it. It helped me when I could not uninstall Java and update it. I ended up buying the pro version because it works so good.


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
reply to PapaDos
PapaDos! Thanks, I found the exact same information by using Process Monitor (Sysinternals). Here is the appropriate Key:

REGEDIT4
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2b02f821-a9b9-458c-80e5-3ea8c0de8471}]
"UninstallString"="C:\\Program Files (x86)\\Installshield Installation Information\\{2b02f821-a9b9-458c-80e5-3ea8c0de8471}\\QBReplace.exe {2b02f821-a9b9-458c-80e5-3ea8c0de8471}#{2B02F82E-A9B9-458C-80E5-3EA8C0DE8471}"
"Uninstall"="RunDll32 C:\\Program Files (x86)\\Common Files\\InstallShield\\engine\\6\\Intel 32\\Ctor.dll,LaunchSetup \"C:\\Program Files (x86)\\Installshield Installation Information\\{2b02f821-a9b9-458c-80e5-3ea8c0de8471}\\Setup.exe\" -l0x9  -addremove"
"DisplayName"="QuickBooks Basic Edition 2004"
"LogFile"="C:\\Program Files (x86)\\Installshield Installation Information\\{2b02f821-a9b9-458c-80e5-3ea8c0de8471}\\setup.ilg"
"DisplayIcon"="C:\\Program Files (x86)\\Intuit\\QuickBooks Basic\\qbw32.exe,0"
 


R2
R Not
Premium,MVM
join:2000-09-18
Long Beach, CA
kudos:1
reply to R2
OK, all I had to do was change the Uninstall string to include the quotation marks at the beginning and end of the Unnistall string - and it worked!

Thanks for all the input. Don't forget the "Wow6432Node" key when looking for Add/Remove programs!!!