Reviews:
 ·Comcast
| [Speed] [BUSINESS CLASS] 12/2 or 22 Tier After Upgrade Hey guys --
Has anyone else noticed that their speeds significantly decreased after Comcast rolled out the "free upgrade" (from 12/2 -> 16/4 or whatever) in October?
I went from 80+/30+ boosted speeds to exactly 21.19/4.01 (they don't go higher, ever).
So, I've called tech support about 10 times now, and the best I can get is "well, it's still higher than your contracted rate..."
They don't have the ability to "roll back" the configuration change on my gateway, and they won't bump up my tier because I got "extra" during the trial. Seems a bit shady. Adding insult to injury, this "increase" happened right after my trial ended. If my speeds had been like this during my trial, I certainly wouldn't have signed...
Let me know. Do you have similar issues? Have you talked to anyone about it? Have you gotten anywhere? I can't be the only one.
[EDIT] Adding that I posted in the Comcast Direct forum three days ago and haven't had a reply, and the Executive Response Unit representative has not returned my voice mails after her initial contact.
Thanks! |
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 airwavzAlways the green wire
join:2011-09-11
Mount Juliet, TN
kudos:1 | Most of the posts / comments I've seen here and elsewhere on the net have said basically the same, and it certainly holds true for me as well (I'm on the 'now 16/3' Biz Class tier), but I'll take a consistent, dependable contracted speed over a BS powerboost speed - that only lasts a few seconds and degrades to a constantly varying up/down speed - any day of the week. After all, for most business usage, especially VOIP, constant is far more important.
You did 'sign up for' - and agree to - the 'contracted' speeds, so you really can't complain about "losing" the speedboost 'bonus' that accomplished little anyway... I consistently saw 40 down-30 up speeds with powerboost, but running ShaperProbe or doing real file downloads always gave me 12/2 speeds before the 'upgrade' (with constant variations of speed on long transfers), so I'm OK with the increase, though I'd have been OK WITHOUT the price increase - 
So in reality, speeds did NOT significantly decrease, they really did increase, but you lost the 'pretty numbers' you saw with Powerboost on typical speed tests - those numbers might impress the 'gamer crowd', but most of us true business users knew better all along. |
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 pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | PB aside, the 27/7 speed profile is jacked, and my speeds are anything but consistent after 'PB' ends. So no, that's not acceptable for a business class connection.
At least former 12/2 folks have consistent speeds after PB. 27/7 in some areas, not so much.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm |
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Reviews:
·Comcast
| reply to airwavz
said by airwavz:So in reality, speeds did NOT significantly decrease, they really did increase, but you lost the 'pretty numbers' you saw with Powerboost on typical speed tests - those numbers might impress the 'gamer crowd', but most of us true business users knew better all along.
I ran large file transfers from Microsoft and consistently saw 7 MBps (not Mbps) through the whole download.
IMHO (and others'?), the "trial period" should accurately reflect the service I'm paying $2,000 for when I sign a two year contract. I can understand a slight decrease or heavy load times, but losing 80% of my speed because something wasn't set up right in the first place is not my fault. They have these gateways so locked down that I have no way of knowing, and my installation technician told me I could reasonably expect those high speeds. He said most Starter package folks got them, too. |
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| On all of the speed tiers I've been on with business (16/2 -> 50/10 -> 22/5 -> 27/7), I've never had anything like that happen (50/10 had zero PowerBoost as well). On all of the other tiers, it's always been less than 30 MB worth of downstream PB, and about 10 MB for up. With the uncapped PB throughput that I've been experiencing, those "buckets" run out in just a few seconds.
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KI6RIT |
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 NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro
·Comcast Business..
 ·Vonage
 ·Cingular Wireless
·Comcast
| reply to airwavz
said by airwavz:...I'll take a consistent, dependable contracted speed over a BS powerboost speed - that only lasts a few seconds and degrades to a constantly varying up/down speed - any day of the week. After all, for most business usage, especially VOIP, constant is far more important...
...speeds did NOT significantly decrease, they really did increase, but you lost the 'pretty numbers' you saw with Powerboost on typical speed tests - those numbers might impress the 'gamer crowd', but most of us true business users knew better all along.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander. |
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Reviews:
·Comcast
1 edit | reply to n_w95482
said by n_w95482:On all of the speed tiers I've been on with business (16/2 -> 50/10 -> 22/5 -> 27/7), I've never had anything like that happen (50/10 had zero PowerBoost as well). On all of the other tiers, it's always been less than 30 MB worth of downstream PB, and about 10 MB for up. With the uncapped PB throughput that I've been experiencing, those "buckets" run out in just a few seconds.
Maybe mine was just really, really wrong then...
Test in September, 2012:
DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
Connected to server 80.239.168.233.
Estimating capacity:
Upstream: 37842 Kbps.
Downstream: 71368 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: Burst size: 4532-4557 KB;
Shaping rate: 32110 Kbps.
Downstream: No shaper detected.
Median received rate: 69157 Kbps.
For more information, visit: »www.cc.gatech.edu/~partha/diffprobe
EDIT -- Adding the one just now...
DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
Connected to server 38.107.216.19.
Estimating capacity:
Upstream: 4002 Kbps.
Downstream: 9933 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: Burst size: 5296-5325 KB;
Shaping rate: 3136 Kbps.
Downstream: No shaper detected.
Median received rate: 9744 Kbps.
For more information, visit: »www.cc.gatech.edu/~partha/diffprobe |
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | reply to mario02423
My direct thread hasn't even been viewed.  Yours appears to have no replies, but at least 2 people read it.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm |
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Reviews:
·Comcast
| Got a call from some 866 number today telling me there's an issue "being worked on" in my area... I saw 8% packet loss this morning, so hopefully that's the case. Probably won't mean much since the techs told me everything was now provisioned correctly and I won't see speeds above 21/4. Still haven't heard back from Corp. Response. |
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | said by mario02423:Got a call from some 866 number today telling me there's an issue "being worked on" in my area... I saw 8% packet loss this morning, so hopefully that's the case. Probably won't mean much since the techs told me everything was now provisioned correctly and I won't see speeds above 21/4. Still haven't heard back from Corp. Response.
Yeah that is probably unrelated I'm afraid.
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"Women. Can't live with 'em, pass the beer nuts." -Norm |
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Reviews:
·Comcast Business..
·VOIPo
 ·DSL EXTREME
| reply to mario02423
During this free upgrade I immediately lost PowerBoost on the upload side. Until recently my download side maintained a reduced level of PowerBoost. Now PowerBoost seems to be gone.
My 12/2 +PowerBoost account is now running a consistent 21/4 -PowerBoost. I am a very happy camper.
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Craig
»CraigHarris.org My BLOG on Motorcycles, Computer Stuff & Deals. |
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | So 12/2 people now have 21/4 with no power boost and 22/5 people have 27/7 with minimal download PB and zero upload PB. You guys got a 2x improvement.
I may just downgrade to the 21/4 if that's what the sustained speeds are. Not that much slower than the former 22/5 and would be a lot cheaper. And the profile actually works. 
--
"Women. Can't live with 'em, pass the beer nuts." -Norm |
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| If that'd make you happy, go for it! |
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | said by mario02423:If that'd make you happy, go for it!
Well at this point since there is no end in sight to the 27/7 issues, I'd rather go back to what I essentially had before but for cheaper. If I thought the 27/7 profile would be fixed anytime soon, I'd be less inclined to do this.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm |
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 JohnInSJPremium
join:2003-09-22
San Jose, CA
·PHONE POWER
·Comcast
| reply to mario02423
said by mario02423:said by n_w95482:On all of the speed tiers I've been on with business (16/2 -> 50/10 -> 22/5 -> 27/7), I've never had anything like that happen (50/10 had zero PowerBoost as well). On all of the other tiers, it's always been less than 30 MB worth of downstream PB, and about 10 MB for up. With the uncapped PB throughput that I've been experiencing, those "buckets" run out in just a few seconds.
Maybe mine was just really, really wrong then... Test in September, 2012: DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
Connected to server 80.239.168.233.
Estimating capacity:
Upstream: 37842 Kbps.
Downstream: 71368 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: Burst size: 4532-4557 KB;
Shaping rate: 32110 Kbps.
Downstream: No shaper detected.
Median received rate: 69157 Kbps.
For more information, visit: »www.cc.gatech.edu/~partha/diffprobeEDIT -- Adding the one just now... DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
Connected to server 38.107.216.19.
Estimating capacity:
Upstream: 4002 Kbps.
Downstream: 9933 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: Burst size: 5296-5325 KB;
Shaping rate: 3136 Kbps.
Downstream: No shaper detected.
Median received rate: 9744 Kbps.
For more information, visit: »www.cc.gatech.edu/~partha/diffprobe Yep, you were misprovisioned if you were on starter. You are now on the correct tier.
--
My place : »www.schettino.us |
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JohnInSJPremium
join:2003-09-22
San Jose, CA Reviews:
·PHONE POWER
·Comcast
| reply to pflog
said by pflog:So 12/2 people now have 21/4 with no power boost and 22/5 people have 27/7 with minimal download PB and zero upload PB. You guys got a 2x improvement.
I may just downgrade to the 21/4 if that's what the sustained speeds are. Not that much slower than the former 22/5 and would be a lot cheaper. And the profile actually works.
No, 12/2 have 17/3, exactly as they should, unless they are misprovisioned.
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My place : »www.schettino.us |
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | said by JohnInSJ:No, 12/2 have 17/3, exactly as they should, unless they are misprovisioned.
Wouldn't surprise me if it's a misprovision then I guess. This has been a huge clusterf***.
--
"Women. Can't live with 'em, pass the beer nuts." -Norm |
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NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro Reviews:
·Comcast Business..
·Vonage
·Cingular Wireless
·Comcast
| said by pflog:said by JohnInSJ:No, 12/2 have 17/3, exactly as they should, unless they are misprovisioned.
Wouldn't surprise me if it's a misprovision then I guess. This has been a huge clusterf***. I don't think that anyone in this thread has said that they were getting sustained speeds of 21/4 for the BC starter package. I have seen the word "consistent" used, but I suspect that applies to short on-line speed tests that also include at least some PowerBoost residue. I do not see sustained speeds greater than ~17/3 on my starter tier connection.
DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
Connected to server 4.71.254.162.
Estimating capacity:
Upstream: 3735 Kbps.
Downstream: 93969 Kbps.
The measurement will take upto 3.0 minutes. Please wait.
Checking for traffic shapers:
Upstream: No shaper detected.
Median received rate: 3658 Kbps.
Downstream: Burst size: 9067-10006 KB;
Shaping rate: 17024 Kbps.
It might be helpful if the posters talking about getting 21/4 for starter tier service posted ShaperProbe results.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander. |
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pflogBueller? Bueller?Premium,MVM
join:2001-09-01
El Dorado Hills, CA
kudos:3 | Fair enough, it could just be "sustained" PB of 21/4 I guess.
Yes, if people could be specific about PB vs. non-PB sustained speeds, it would help ensure everyone is on the same page.
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"Women. Can't live with 'em, pass the beer nuts." -Norm |
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airwavzAlways the green wire
join:2011-09-11
Mount Juliet, TN
kudos:1 | reply to mario02423
Middle TN, approx. 30 miles closer to Nashville than Netfixer, former "12/2" biz class customer, now 16/3 or 17/3 (maybe 16.5? - lol) - these numbers have been VERY consistent since the 'upgrade' was rolled out here.
DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.
Connected to server 80.239.168.215.
Estimating capacity:
Upstream: 3950 Kbps.
Downstream: 20675 Kbps.
The measurement will take upto 2.5 minutes. Please wait.
Checking for traffic shapers:
Upstream: Burst size: 4911-4936 KB;
Shaping rate: 3173 Kbps.
Downstream: Burst size: 8973-9184 KB;
Shaping rate: 16688 Kbps. |
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