dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
4318
share rss forum feed


TreeTopFlyer

join:2001-12-14
Houston, TX

Anyone using Volusion for eCommerce sites?

We're looking to move our store sites from our existing host to a more "ecommerce friendly" environment and have been looking at Volusion. I have spent the last 2 weeks using the demo/free trial to get a feel for their system. It's not perfect but I think we can overcome some of the (as we perceive) short comings.

My biggest concern at the moment is: several times during the last 2 weeks we would lose internet access to Volusion. Both their website and the demo site would go down. This has happened at multiple locations (both using Comcast Business class internet). In fact, yesterday as I was talking to the salesman on the phone he was helping me through the sign up process on their website when connectivity was lost again. Being as how I was talking to him over our VoIP system I knew it wasn't a problem on our end. Tried both Firefox & IE. All other websites coming up fine.

Another issue is I have sent the salesman 3 emails, 2 from my Yahoo account (as replies to the salemans emails) and 1 from our business email and he has not received any of the emails.

Trying to find a "legitimate" review of eCommerce hosting sites is pretty tough as they all seem to run dozens of fake review sites naming themselves as the #1 choice.

So, anyone here using Volusion that can shed some light on their experience?

MartyGordonQ

join:2012-11-30
I used to use Volusion but their support and responsiveness killed me. I got to the point where I could not take it anymore so I switched away from them. I now use corecommerce and it has been a very positive experience for me. maybe check them out too and see what you think.


Max911

@verizon.net


Annmarie
Lillian
join:2000-11-11
kudos:5
reply to TreeTopFlyer
I use Volusion for my webshop and it has been my experience they have been great. In the last almost year they went down one time that I was aware of - it was middle of the night so I did not know til morning.

I never ever set up a site before and tried their 14 day free trial with the basics. I decided to sign on with a free template at tier one.
I since have upgraded to tier two.

It has been my experience their support has been spot on. Ticket questions answered within a business day and phone support techs were very helpful - even walked me through many aspects of the site and helped me do a couple of things that would normally be paid for.

With the HTML editor for many parts of the site it could not be any easier for me to create categories, add products, contact info and such plus description of products.
Since I am using a free template there are limitations to what I can do but if you know HTML and CSS - or not since you can figure out many things on the fly - you can change the whole look of the template for free.

When we had a hurricane not too long ago here in NY I was able to contact them on a cell phone since we had no electric for over a week and the tech put up a maintenance message for me and closed the site. He was very helpful coming up with a funny slogan as to why we were down.

Lastly when I was dropped by my merchant service and gateway because my products became high risk and I was going to have to pay huge fees since the category was in the same line as firearms and porn they helped me set up a new account that even worked seamlessly with the shopping cart.
--
Expecting the world to treat you fairly because you are good is like expecting the bull not to charge because you are a vegetarian.


TreeTopFlyer

join:2001-12-14
Houston, TX
reply to TreeTopFlyer
Thanks for the replies.

I was hoping for more responses from members of DSL Reports as I tend to trust the members here.

AnnMarie: I might have given Volusion another chance if I had gotten your reply earlier, but I just took the disconnect as I was trying to sign up as an "omen" of things to come.

Max911: The Volusion salesman had no answers for the incidents in your post. He pretty much denied them ever happening . . . LOL. His explanation was that "They are a big company and things like that are gonna happen" (direct quote). I did check out Shopping Cart Elite though. It was pretty close between ShoppingCartElite and Core Commerce in my final decision.

MartyGordonQ: I've decided to go with Core Commerce after the 2 week trial. Once you learn their design system it's pretty easy. DB structures seem to work very well. Massive amounts of options and integration to most social networks. Community forums seem alive and informative.

I have 2 stores, each with over 10,000 products, to get moved over in the next 30 days. Then I have 2 more stores, each with around 2,500 items, to move after that.

I've got my hands full for the next 3 months but I will try to find time to update my experiences with Core Commerce.


Annmarie
Lillian
join:2000-11-11
kudos:5
Since we are on the topic may I ask what program you use to track inventory and basic book keeping. No payroll needed.
All the Quicken variations have too many features,

I am currently using Outright which is very straightforward but there are a couple of things that I need to do that are out of it's scope.
--
Expecting the world to treat you fairly because you are good is like expecting the bull not to charge because you are a vegetarian.


TreeTopFlyer

join:2001-12-14
Houston, TX
3 years ago this company was using a 20 year old DOS based version of Great Plains Accounting. When I say "using" I mean they were using about 15-20% of the program. They were so busy making money they never took the time to really migrate business to the web. To get them on the web I replaced the GPA with Quickbooks Enterprise multi user. (Unbelievable how much that increased the efficiency of the operations) Not the greatest of choices but it was something I was familiar with and I could use it to get the data sorted out quickly after pulling it from the GPA. And I mean pulling it like a dentist pulls teeth. No real ability to easily export the data. And we're talking over 18,000 products which resulted in about 90,000 lines of CSV worksheet that had to be scrubbed before importing in to the QB.

Once the data was in the QB I could export data to Excel and work with it to prepare the data for the web database.

One thing about the Core Commerce solution is it's able to use the QB web connector to interface with the accounting system. Haven't fully tested it out yet but hopefully it's positive. I have already designed an SQL database to be the master and to feed/interface between accounting and web operations so we should be good to go there.

Once the websites are all up I think we will probably look for a better accounting system as we were already outgrowing the QB. QB's isn't the best or worst program out there but it served it's purpose for us.

As for tracking inventory/warehouse management I basically was able to add the data fields I needed to the QB to handle this task (crude but usable). Didn't really like the options offered by Intuit.

How about a link to your site? I've been trying to figure out a product that falls in the categories of firearms & porn and I'm pretty much at a loss for what it could be . . .


Annmarie
Lillian
join:2000-11-11
kudos:5
The higher level packages for Volusion websites are compatible with Quickbooks.
Inventory is handled by the Volusion package level 1 and up from day 1 which is nice if you remember to enter the inventory figures so at the end of the year you do not have to sort of guess.

Linking would be considered spam so I cannot do that.
I sell electronic cigarettes.
Considered high risk by merchant services but not my most hosting companies and not by Volusion.
--
Expecting the world to treat you fairly because you are good is like expecting the bull not to charge because you are a vegetarian.


TreeTopFlyer

join:2001-12-14
Houston, TX
reply to TreeTopFlyer

Review of CoreCommerce

After a couple of months scrubbing data and getting it imported to our site on CoreCommerce I got to the part where I needed to integrate the Quickbooks with CoreCommerce. Big mistake!

I "assumed" that their integration would be on a par with their competitors and saved that step for last. My BAD!

Their integration is worse than useless. If it was my company I wouldn't even offer that "solution".

Even worse, they have no plans to implement a better solution. Apparently they don't think the installed base of Quickbooks users is large enough to justify.

At least I have the data ready so it won't be that hard to move to another host. We're kind of committed to opening our main site this weekend so we'll go ahead and do that and then find another host to set up the 2nd site, test it, then move the original site over. We'll just be forced to re-enter by hand every sales order that comes in.

Bottom Line: If you use Quickbooks and need an ecommerce site stay away from CoreCommerce.

Now if you'll excuse me I'm going to take a handful of aspirin to try and relieve the headache I have from banging my head on the desk . . .


Annmarie
Lillian
join:2000-11-11
kudos:5
reply to TreeTopFlyer

Re: Anyone using Volusion for eCommerce sites?

As I mentioned earlier I use Volusion which also has a Quickbooks integration that is too confusing.

I found and use Outright.
Web based an it is free.

Only baddish thing is GoDaddy purchased them but I have not seen a change.

You add in your bank account, credit cards - any source of income or expense and you can assign a name.
Every time Vista Print comes up on my Chase card it automatically puts into advertising or whatever category you designate. USPS? Postage and so on.

Check it out. Basic Bookkeeping.
--
Expecting the world to treat you fairly because you are good is like expecting the bull not to charge because you are a vegetarian.


TreeTopFlyer

join:2001-12-14
Houston, TX
reply to TreeTopFlyer
We're not looking to replace the current accounting system. As I mentioned earlier, we stock over 18,000 items in 2 warehouses (over 50,000 sq.ft) so "basic" accounting won't quite cut it for us. We're looking for something to interface with accounting (Quickbooks) and shipping (UPS WorldShip). The number of line items on our customers orders range from 25 to 100 products. Without the integration to the accounting system that means we have to go in and re-enter by hand every sales order from the website.

T-Hub by Atandra has the features that are needed and has pretty good reviews so that is what we're looking at now. That link shows what ecommerce solutions they support and at what level so that is pretty much my roadmap to the next ecommerce host.

This kind of stuff used to be more fun when I was younger . . .