There's nothing wrong with the modem if that's what you're asking. Had it, worked fine. If you're experiencing congestion during peak hours, upgrading might be beneficial. Other than that, no point in upgrading if you dont see congestion or if you arent going any higher than 28/1.
Thanks Upsidedown. That's almost word for word what the rep at CIA/3Web said. He also let me know that in the new year, 3Web is rolling over the rest of the existing CIA contracts to Distributel. And bumping up the price. I'm not crazy about that. I wanted to know why they aren't grandfathering our old price if there's no change to service? He didn't have an explanation. I might be shopping for a new ISP in the new year. I'm not about to pay 7 bucks more for exactly what I have now. I'm disappointed in 3Web.