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david13579

join:2008-01-10
Astoria, NY

[TWC] Just a week after installation and it can't stay connected

We had TWC road runner installed last Sunday (So I guess that makes it 2 weeks then). Since yesterday, the modem has been disconnecting a lot. At firs it would be every 15 minutes or so but late at night it started to be unable to connect at all and has stayed that way.

This is a picture of the modem stats I took last night:
»i.imgur.com/V2mb8.png

Right now they are even worse, varying between either 2 channels (UP) not connecting or none at all.

Could it be a modem problem?

We got TWC because we were having trouble with verizon and didnt want to pay the $100+ per hour they charge to fix things. It would be damn ironic if now we have to pay $100+ to fix RR, and worst is since we are under contract for a year we can't ditch it.



JohnnyG101
Mafiaoso
Premium
join:2000-12-25
Charlotte, NC

Re: [TWC] Just a week after installation and it can't stay conne

I believe your upstream power levels are approaching the limits. Call TWC, it shouldnt cost you anything for them to fix it.
--
Driving with 2 feet since 1999


david13579

join:2008-01-10
Astoria, NY

1 edit

Since like over an hour ago it is syncing but with just one upstream channel (channel 17) at 58 dBmV, modem UP light yellow (it is usually green and manual says yellow means slow), many ping time outs to different sites and in consistent upload speeds (also a bit inconsistent download speeds but I dont mind those too much since it is not that bad).

At the very least it is staying connected.

EDIT: I take back what I said, it started to disconnect again. Something is very wrong. It was perfect from the day we got the service till yesterday.



JohnnyG101
Mafiaoso
Premium
join:2000-12-25
Charlotte, NC

The lights on the modem for up/down, Green means its bonded and yellow/amber means its not a bonded channel.

if your upstream power right now is 58db, someone needs to come out. It may/maynot stay connected.

I had this issues 2 weeks ago. It was finally traced to a cable under the street. My Upstream is now in the mid 40's.
--
Driving with 2 feet since 1999


david13579

join:2008-01-10
Astoria, NY

Thanks. I guess I'll just call for help and hope they dont charge me for it



JohnnyG101
Mafiaoso
Premium
join:2000-12-25
Charlotte, NC

They shouldn't, in all honestly not sure why the tech didnt check the levels before he left... Do you have TV with them too? Got splitters on the line?

They will be able to see your modem levels form the office and shouldn't question why you are calling.
--
Driving with 2 feet since 1999


david13579

join:2008-01-10
Astoria, NY

Just internet. One 3-way splitter was installed. The modem is on the -8db end, the other 2 ends are -5 and have some sort of metal cap so I cannot connect the coaxial cable there.



mackey
Premium
join:2007-08-20
kudos:10

said by david13579:

Just internet. One 3-way splitter was installed. The modem is on the -8db end, the other 2 ends are -5 and have some sort of metal cap so I cannot connect the coaxial cable there.

Ouch! There's your problem. Either get a coupler or, if the wire is long enough, just remove it and bypass that splitter.

/M