Nailed it. People forget that AT&T is just a brand and that their business is SBC, like comcast, their management couldn't care less about the customer.
Nailed it. People forget that AT&T is just a brand and that their business is SBC, ...
Yup.
SBC had an absolutely horrible reputation. Then it bought AT&T and renamed itself "AT&T." I thought, at the time, "Unless you change your ways, what's the point? You'll merely succeed in becoming as hated as 'AT&T' as you were as 'SBC.'" And, sure enough, they essentially are. Once again proving The Bard had it right when he penned "A rose by any other name..."
