Topic 'Re: [Exede] just ordered exede and already having problems' in forum 'WildBlue Satellite' - dslreports.com

Re: [Exede] just ordered exede and already having problems

Sat, 01 Dec 2012 17:18:01 EDT

anon posted : my ul speeds are really bad and in the bottom 40 percent. They were 458 kb per a second

Re: [Exede] just ordered exede and already having problems

Fri, 30 Nov 2012 18:34:32 EDT

anon posted : Installer said his last appointment had computer problems. He just finished and left and everything is working fine but the strange thing is the icon on my screen says I have no connection yet I'm streaming yet and posting this message

Re: [Exede] just ordered exede and already having problems

Fri, 30 Nov 2012 15:47:04 EDT

Kaosfury posted : unacceptable,

i finished my route just now.

everyones time is important, and all your asking for is a phone call i am sure... hope he calls

Re: [Exede] just ordered exede and already having problems

Fri, 30 Nov 2012 15:14:12 EDT

anon posted : Still hasn't shown up yet

Re: [Exede] just ordered exede and already having problems

Fri, 30 Nov 2012 13:46:46 EDT

anon posted : Well the installer was suppose to be here between 8 and 12 but he called and said he would be a little late so he hasn't shown up

Re: [Exede] just ordered exede and already having problems

Thu, 29 Nov 2012 17:05:07 EDT

anon posted :

said by Kaosfury:

on record? lol

and if you need it on a pole, you better provide the pole, or be ready to pay around 99-150 dollars.

the office.... exede cannot guarante you have a home that fits the "standard install"

anythnig non-standard there is a fee for.

well considering i'm already a customer and the current dish is already on a pole then yea they kinda can guarantee my home fits the install. That's besides the point though. My main complaint is the woman i talked on monday is apparently clueless and doesn't know how to confirm an appointment. Also i was indeed told by 2 different people that the only thing i'll have to pay is a 49 dollar activation fee.

Re: [Exede] just ordered exede and already having problems

Wed, 28 Nov 2012 20:19:47 EDT

Kaosfury posted : on record? lol

and if you need it on a pole, you better provide the pole, or be ready to pay around 99-150 dollars.

the office.... exede cannot guarante you have a home that fits the "standard install"

anythnig non-standard there is a fee for.

Re: [Exede] just ordered exede and already having problems

Wed, 28 Nov 2012 10:02:18 EDT

anon posted : also i was told that i only have to pay a 49 dollar activation fee and that all other installation fees would be waived. I just want that on record.

[Exede] just ordered exede and already having problems

Tue, 27 Nov 2012 23:33:46 EDT

anon posted : Called Monday to upgrade and was on the phone for close to an hour being bounced around. Eventually I got to the right person and she said the earliest available install time was Wednesday of this week otherwise known as tomorrow. So I told here that would be fine. She asked if I wanted morning or afternoon I said morning and she confirmed they installer would be here between 8-12 Wednesday. Thanked her for her help said bye and hung up.

So today I called to let then know I required a pole mount so they could tell the installer . I was then informed that the first rep left the app time open and never actually confirmed the app and now I have to wait until Friday. Even worse the cs acted like it was my fault.