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trparky
Apple... YUM
Premium,MVM
join:2000-05-24
Cleveland, OH
kudos:2
reply to MikeC578

Re: [WIN7] BSOD and the Minidump... how to analyze it?

There are no indications of a specific driver that is causing the problem.

113012-32744-01.dmp referrers to a process name of "BGRnd.exe" but that's not a driver, it's a program's EXE file, specifically Avid Studio.

Then there's 113012-33493-01.dmp that referres to another program's EXE file called "NGStudio.exe" which again is associated with Avid Studio.

At this point, since Avid Studio is a memory intensive application and that the two dump files you uploaded are not referencing any specific drivers, I'm going to say that there is quite possibly a RAM issue in which as memory is being used heavily, it causes the system to crash. At this point, run MemTest86+ on your machine to diagnose RAM issues.
--
Tom
Boycott AT&T uVerse! | Tom's Android Blog | AOKP (The Android Open Kang Project)



trparky
Apple... YUM
Premium,MVM
join:2000-05-24
Cleveland, OH
kudos:2

Correction, both dump files are referring to hal.dll and ntoskrnl.exe, both of these are core system binaries. Which again, if the kernel crashes (which ordinarily should not happen), that's even more evidence of memory corruption issues.
--
Tom
Boycott AT&T uVerse! | Tom's Android Blog | AOKP (The Android Open Kang Project)



MikeC578

join:2012-11-30
Mississauga, ON

thanx again... I'll run memtest again
--
Mike C



trparky
Apple... YUM
Premium,MVM
join:2000-05-24
Cleveland, OH
kudos:2

Sometimes, it may take hours for a MemTest86+ test to turn up problems. One pass is not necessarily enough, multiple passes running for 24 hours (or more) may be necessary.



MikeC578

join:2012-11-30
Mississauga, ON

I'm going to run it now and let it run throughout the night... I'll let you know tomorrow if anythings up... I really appreciate your suggestions guys!
--
Mike C



MikeC578

join:2012-11-30
Mississauga, ON

running now - downloaded the latest version of memtest86+ for 64 bit pc's... v. 4.20
I'll be in touch - already well into it's 1st pass - nothing noted in the rror column
--
Mike C



trparky
Apple... YUM
Premium,MVM
join:2000-05-24
Cleveland, OH
kudos:2

I've often seen tests that won't indicate failure until well into multiple tests. I saw a test that didn't fail until the RAM was at a certain temperature which of course was only after multiple tests.

Temperature of the RAM can make the difference just like CPUs can fail when they are running too hot.
--
Tom
Boycott AT&T uVerse! | Tom's Android Blog | AOKP (The Android Open Kang Project)



auggy
Premium,Mod
join:2001-12-24
Brockville, ON
kudos:17
reply to MikeC578

Also, if problems persist consider updating the BIOS to the latest version.

The present BIOS version, according to the minidump file, is 0906:

kd> !sysinfo machineid
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=3886]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = 0906
BiosReleaseDate = 03/26/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
SystemFamily = To be filled by O.E.M.
SystemVersion = System Version
SystemSKU = SKU
BaseBoardManufacturer = ASUSTeK COMPUTER INC.
BaseBoardProduct = P8Z77-V DELUXE
BaseBoardVersion = Rev 1.xx


The latest version appears to be 1709 and several of the more recent updates address stability.



MikeC578

join:2012-11-30
Mississauga, ON

You have a point re: the BIOS. Memtest has been running for almost 8 hours - still no errors...
--
Mike C



MikeC578

join:2012-11-30
Mississauga, ON

Memtest has been running for over 16 hours now - no errors... gonna update the BIOS after I let the program run until the full 24 hours has come and gone...
--
Mike C



MikeC578

join:2012-11-30
Mississauga, ON

1 edit

downloadMinidump Dec 1.zip 24,498 bytes
Well - it ran for 24 hours - 7 complete passes... I then updated the BIOS to the latest version, opened Studio 16 and every other program I could - let it sit for about 50 minutes - no issues... then I started to edit some video on the timeline and BAM! BSOD. I've attached the latest Minidump file - any ideas?
--
Mike C


No errors on memtest...

I did some checking on my intel SSD and it's listed in the Device Manager as a SCSI disc... should've I changed that to AHCI in the BIOS before I installed Windows?