said by hkguy:
The Basic+ supposes to have 1500/384 Kb/s. The download speed is still too slow.
You should begin with your modem statistics. Post the SNR (margin), attenuation, and rate (connect speed) numbers. You definitely have a problem.
Once you have your speed issue sorted out, check this:
»AT&T Midwest/Ameritech FAQ
»I never see the speed I ordered on speed tests. What a ripoff!!!!
Your measured speed will only be ~85% of your modem sync rate (profile speed).--
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