site Search:


 
    All Forums Hot Topics Gallery






how-to block ads


 
Search Topic:
Share Topic
Posting?
Post a:
Post a:
Links: ·AT&T Direct ·UVerse Map ·Group Test Results ·Check Availability ·Phone #s
AuthorAll Replies

mudir007

join:2004-02-09
Wynne, AR

reply to Ernest House

Re: ADSL Filters and other Prep for Self Install

Sounds about right for AT&T. They have some brilliant minds running it all, but hire dumbasses to implement/repair/diagnose/serve the customer.

I did a self install from dsl elite 6mb to uverse 12 mb. Was going to even get a 100$ gift card.

For the first month my dsl would resync 2 times a day. ATT decided to downgrade me to 6mb uverse because the line wasn't stable at the higher tier.

Well. that stopped me from getting my 100$ gift card. I had to run through hoops and associate my direct tv with my u verse for the 100$ they owed me.

There is a reason why they are the worst for customer service.

I would just go without internet untill the uverse was hooked up.

With their track record.. you know that they will put you back on DSL.

Ernest House
Premium
join:2008-08-17
Boca Raton, FL

I called T-Mobile and they saturday delivery overnighted a USB 4G device. I had my whole house network running on it before lunchtime saturday.

Meanwhile, over the weekend, to their credit, after many calls to support, AT&T support escalated my case to what they called the highest level. This morning, I got a call saying they reinstated my DSL account and after an hour of working through a very slow registration, I had DSL service again.

Right now, my 3MBS DSL connects at 1920. AT&T said they'd work on it to get it better.

I also re-ordered UVERSE and they said they will install it next Tuesday. What kind of performance from the 12 MBS service can I expect?


Ernest House
Premium
join:2008-08-17
Boca Raton, FL

EPILOG: Installation by a tech named Rick went smooth as could be. I'm getting 11.3 down and 1.4 up. Suttle is still inline. The modem comes with filters.

The AT&T process is awful. I have 3 UVERSE modems:
1) The original
2) One for the rescheduled order
3) Some unknown order presumably leftover from the original botched order

LOL... we'll see what the billing turns out being and maybe I won't be laughing.


Sunday, 19-May 10:28:03 Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo
over 13.5 years online © 1999-2013 dslreports.com.
Most commented news this week
Hot Topics