we're in the middle of major changes. We outgrew our office space earlier this year and are waiting for the construction of our new office to be finished so we can add more staff. I understand how bad it looks from a customer point of vue.
On the good side we finished beefing up our network so the service is rock solid. Support call volume is pretty low compared to CSR/Sales. The cable service is also an excellent choice so once you are up and running you should be fine.
One of the thing i want to begin as soon as possible is having a dedicated team for off the phone tasks such as email answers and online signup.
Thank you for your business and i hope you will be better serve in the future.
You can send me your email address in PM from which you exchanged email with us and i will make sure you get a good service.--
Electronic Box Inc. - Jean-Philippe Béïque
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