Topic '[NV] packet loss and high tcp delay' in forum 'Cox HSI' - dslreports.com

Re: [NV] packet loss and high tcp delay

Thu, 07 Feb 2013 05:35:33 EDT

CoxVegas posted :

said by bryant313:

the first chart shows the last 10 days

PM sent.

Re: [NV] packet loss and high tcp delay

Thu, 07 Feb 2013 04:23:11 EDT

bryant313 posted : the first chart shows the last 10 days

[att=1]

this second chart shows the last 30 hours

[att=2]

Re: [NV] packet loss and high tcp delay

Sat, 26 Jan 2013 17:53:44 EDT

bryant313 posted : just spoke to cox tech support and she said that when she was pinging my modem it was dropping packets 50 sent and only 36 returned

also my smoke pings are still showing anywhere from 1% up too 50% packet loss still

Re: [NV] packet loss and high tcp delay

Fri, 25 Jan 2013 20:09:29 EDT

anon posted : I am having really bad latency issues with my internet. netflix streaming and Battlefield 3 are almost unusable some days, BF3 is unplayable those days. I have had 4 techs out in as many months, replaced modem to a docsis 3.0, and I am getting great "speeds" I still am having bad latency. I've ran many tracert's, ispgeeks capacity tests, speedtest.net, pingtest.net, etc, etc. Noone seems to be able to fix this or really even care. Any help would be appreciated.

»www.ispgeeks.com/wild/modules.ph···pipSpeed
»www.pingtest.net/result/76142178.png
»www.pingtest.net/result/76142400.png

Thank you in advance.

Battlefield 3 - cmwgaming.com, hostiletakeover.com, www.strengthandhonor.net

Re: [NV] packet loss and high tcp delay

Thu, 24 Jan 2013 17:59:20 EDT

bryant313 posted : thank you so much :D

hahah love the birthday thread

Re: [NV] packet loss and high tcp delay

Thu, 24 Jan 2013 17:47:51 EDT

CoxVegas posted : I took a look at your node - this time it looks perfect (like probably one of the top 5%).

Your signal levels are good, no T3s or T4s, almost no errors, everything looks clean. Other people on your street look clean as well.

I've added your modem to a different monitoring system to see if we catch anything that way.

Re: [NV] packet loss and high tcp delay

Thu, 24 Jan 2013 11:46:31 EDT

CoxVegas posted :

said by bryant313:

still getting high amounts of packet loss and have been for the past couple days now anywhere from 5% to 60%

You've changed out modems on me again :), what's your new MAC address for me to look at?

Re: [NV] packet loss and high tcp delay

Thu, 24 Jan 2013 05:12:18 EDT

bryant313 posted : still getting high amounts of packet loss and have been for the past couple days now anywhere from 5% to 60%

Re: [NV] packet loss and high tcp delay

Sat, 19 Jan 2013 23:04:40 EDT

bryant313 posted : 5 percent in the last 24 hours and 16 percent in the last 3 hours

Re: [NV] packet loss and high tcp delay

Sat, 19 Jan 2013 19:02:58 EDT

bryant313 posted : 1

Re: [NV] packet loss and high tcp delay

Sat, 19 Jan 2013 00:17:25 EDT

bryant313 posted : i am once again seeing up to 5 percent packet loss my smoke ping tests and line quality ping tests on this sites tests

seems this is a never ending cycle it runs fine for a month or two then back to square one

Re: [NV] packet loss and high tcp delay

Wed, 19 Dec 2012 05:06:00 EDT

bryant313 posted : seems if though it may have been a hiccup but i will continue to monitor and test for it

Re: [NV] packet loss and high tcp delay

Tue, 18 Dec 2012 23:56:22 EDT

bryant313 posted : i am having packet loss again through cmd 100 batch to google.com or any site losing 1 to 2 percent again

and getting packet loss at my first hop on the dslreports.com line quality test

i thought i was done with this issue :/

Re: [NV] packet loss and high tcp delay

Fri, 14 Dec 2012 11:57:04 EDT

CoxVegas posted : jvfricke - Unless you happen to be in the same node as bryant313, the fix won't help you. What is your problem? I know you sent me a PM with some DNS analyzer outputs, but everything on that output was normal and/or expected.

(Actually, probably better if you start a new thread to track your problem...)

Re: [NV] packet loss and high tcp delay

Thu, 13 Dec 2012 21:47:27 EDT

bryant313 posted : its what cox vegas said couple posts up

Re: [NV] packet loss and high tcp delay

Thu, 13 Dec 2012 21:42:39 EDT

jvfricke posted : Yeah I think so. What exactly did they do to fix it?

Re: [NV] packet loss and high tcp delay

Thu, 13 Dec 2012 18:13:45 EDT

bryant313 posted : are you having the same exact issues as me?

Re: [NV] packet loss and high tcp delay

Thu, 13 Dec 2012 17:57:16 EDT

jvfricke posted : What should I do to fix my problem? Are they related?

Re: [NV] packet loss and high tcp delay

Thu, 13 Dec 2012 16:28:34 EDT

bryant313 posted : yep it looks like we are golden the issue is fixed thank you so much once again :D

Re: [NV] packet loss and high tcp delay

Thu, 13 Dec 2012 16:27:36 EDT

bryant313 posted : hahah yes i have a massive stockpile

Re: [NV] packet loss and high tcp delay

Thu, 13 Dec 2012 13:04:15 EDT

lilstone87 posted : Well I think I knew bryant313 problem was better before you, by simply seeing all the damn line quality test he has been running on here LMAO :P

Re: [NV] packet loss and high tcp delay

Thu, 13 Dec 2012 10:36:31 EDT

CoxVegas posted : Good to hear, and you're welcome. :)

Re: [NV] packet loss and high tcp delay

Thu, 13 Dec 2012 04:57:02 EDT

bryant313 posted : since earlier in the day i have seen no issues no spiking tcp delays no packet loss after 3pm

i have a smoke ping running and will be testing over the next 24 hours heavily

also have my follow up with k4 tomorrow so far so good

Thank you so much your the man CoxVegas

Re: [NV] packet loss and high tcp delay

Thu, 13 Dec 2012 03:02:25 EDT

CoxVegas posted : They came out and fixed a couple other things, but not the issue I was seeing.

My escalation finally DID get someone out there to fix the (rather bad) noise floor we were seeing on an upstream around 2pm on the 12th.

Are you still seeing the problem?

Re: [NV] packet loss and high tcp delay

Wed, 12 Dec 2012 15:21:38 EDT

bryant313 posted : so maintenance never came out or they dropped the issue?

Re: [NV] packet loss and high tcp delay

Wed, 12 Dec 2012 14:07:21 EDT

CoxVegas posted : Grrr, I STILL see the problems I saw before that maint was supposed to fix.

Re-escalating internally. Sorry about the problems here.

Re: [NV] packet loss and high tcp delay

Tue, 11 Dec 2012 17:13:43 EDT

bryant313 posted : UPDATE*******

Saturday Evening December 8
so over the weekend i was in contact with my k4 tech via email
sending him times and info on the packet loss the last contact i has was on Saturday December 8 he told me that maintenance would be out there between Sunday December 9 and Monday December 10

so i told him that was fine

Monday evening December 10
i was still having packet loss anywhere from 2 percent to 4 percent through ping test and a cmd ping test batch of 100 to google.com
i sent him the times and information never got a response

Tuesday December 11 Noon
ran some test's and still getting packet loss
cox k4 called me at 2pm asking if swapping the modem fixed the problem

i said the modem was not the issue i explained to him that the k4 tech that had been to my home and in contact with me found packet loss on the run from the amp to home 7 homes to be specific

he looked into it more and said my modem was no longer being monitored it had fallen off i started shaking my head getting a little annoyed since i was told this issue should have been resolved by today clearly that is not the case

he said maintenance will be out in the area tomorrow Wednesday December 12

i asked well the k4 tech was supposed to come back today?
the phone tech told me that he will not be available until Thursday December 13

this is getting old fast i was told this problem should take no more than 2 weeks max to be fixed and we are getting to that 2 week mark

so idk what to do except wait i mean its frustrating i can not game due to all the lag surfing the web and watching videos becomes impossible at times

what is the point of having higher speeds if they mean nothing when the quality of the service is degrading

Re: [NV] packet loss and high tcp delay

Sat, 08 Dec 2012 05:45:15 EDT

Beezel posted : NM

Re: [NV] packet loss and high tcp delay

Fri, 07 Dec 2012 20:03:24 EDT

bryant313 posted : k4 tech came out again their is packet loss on my entire street he swapped my modem and router out with a all in one Cisco router/modem

even after the swap their is still packet loss but this is just a test router to rule out mine

Re: [NV] packet loss and high tcp delay

Fri, 07 Dec 2012 15:10:42 EDT

bryant313 posted : thank you so much i really do appreciate the help and hope its resolved soon i have k4 investigating the area today i will post updates

Re: [NV] packet loss and high tcp delay

Fri, 07 Dec 2012 11:26:43 EDT

CoxVegas posted : Just so you know, we have been looking at this, but the main problem is, as always, "it works for us".

Now, before everyone gets upset, we maintain quite a few test modems actually out in the field that we monitor very closely, and we can't see the problem from any of them. We've even ramped some of them past the point test.lvcm.com can even keep up (and that's getting fixed shortly) and STILL don't see it. We've tried popular websites (Facebook, CNN, Fox News, Fark, Google, Yahoo, Bing, many MANY others) and a few games (World of Warcraft, EQ2, Eve Online, the new Call of Duty, I even dug out Supreme Commander for crying out loud (which I STILL don't like as well as my beloved Total Annihilation, but I digress), and a few others) from those connections and don't see the problem. This is leading us to believe there is not a system-wide problem and issues are localized.

We are continuing to look at the individual problems. If folks are still having the problem, PM me with your modem MAC and the exact numeric IP address of the site(s) or games or whatever you're having problems with (please no "everywhere!" or "www.facebook.com" - those aren't really helpful). That'll hopefully give us a little refinement on where to look. Thanks.

Re: [NV] packet loss and high tcp delay

Thu, 06 Dec 2012 16:06:11 EDT

bryant313 posted : yep that is exactly what i am going through i have been getting the run around from cox trying to resolve this issue i have another tech visit today though i do not know what that is gonna accomplish since its not a issue that is in my home

Re: [NV] packet loss and high tcp delay

Thu, 06 Dec 2012 08:13:28 EDT

anon posted : Getting the exact same problem. Using ultimate internet in las vegas. It started out of the blue a week or two ago. Packet loss is the biggest problem, anywhere from 2 to 10% over the last few days. And just like you, mine was getting better last night or the night before and today it was terrible. Also got a modem reset or two since replacing my router recently. Cox said no problems and they replaced everything they owned inside my apartment and said they saw no problems. Would love to see a resolution.

Re: [NV] packet loss and high tcp delay

Tue, 04 Dec 2012 01:08:30 EDT

bryant313 posted : called cox back again spoke to tier 2 tech support again they are baffled

they told me that using dslreports line quality test and pingtest.net
are not good enough sources to test for this issue

so k4 will call me again tomorrow and hopefully they leave me a call back number

Re: [NV] packet loss and high tcp delay

Tue, 04 Dec 2012 00:31:16 EDT

bryant313 posted : well i spoke too soon having packet loss and high pings again grrrrrr what is going on >.<

getting d and f ratting for my connection

Re: [NV] packet loss and high tcp delay

Mon, 03 Dec 2012 14:36:06 EDT

bryant313 posted : seems that today the tcp spikes are much lower and the packet loss is 0 percent i really hope this is the last of this cause its getting very old

Re: [NV] packet loss and high tcp delay

Sun, 02 Dec 2012 19:39:32 EDT

bryant313 posted : getting over 25 percent packet loss right now

just called cox again k4 will be calling me tomorrow

Re: [NV] packet loss and high tcp delay

Sun, 02 Dec 2012 19:16:13 EDT

bryant313 posted : so the cox maintenance man was out here today to install the grounding bar for the tap

well he sat outside my home for more than a hour i got sick of waiting so i left for 45 minutes came home and checked the tap and no work was done what so ever

so i wonder why he did not do it or what happened?

Re: [NV] packet loss and high tcp delay

Sun, 02 Dec 2012 17:03:09 EDT

bryant313 posted : sent it too you
Thank You

Re: [NV] packet loss and high tcp delay

Sun, 02 Dec 2012 16:59:53 EDT

bryant313 posted : tech #2 came out yesterday

he checked all the lines inside the home
at the tap and at the dmark and found nothing

he said that since i am at the end of the line (end of the street last on that run) that my tap needed to be grounded and it was not so that is in the works to be fixed

he also found some return spikes on the neighbors connection he swapped a splitter out and the spikes vanished

came back inside after he left ran some test still seeing packet loss through the line quality ping test on dslreports these are the same areas where i am seeing packet loss

between 5 to 10 percent on the basic ping
up too 10 percent on your first hop

and for low medium and high bandwidth anywhere from 5 to 10 percent as well

on the jitter and loss graphs their are spikes and lots of them

and it seems that always on my first or final hop on the mtr test
i am always losing anywhere from 1 to 10 percent

RAN THE TEST.LVCM.COM TEST

and am still seeing high tcp delays over 250ms

Re: [NV] packet loss and high tcp delay

Sun, 02 Dec 2012 12:51:22 EDT

CoxVegas posted : Bryant313,

I thought I had your MAC in a PM already but I can't immediately find it. Can you send it to me and I'll take a look.

Re: [NV] packet loss and high tcp delay

Sat, 01 Dec 2012 03:29:28 EDT

bryant313 posted : its either my home then or my area

just ran a test 30 minutes ago on this site and am still getting packet loss

Re: [NV] packet loss and high tcp delay

Sat, 01 Dec 2012 02:58:33 EDT

Beezel posted : I have checked mine and am having no problems. I have the same tier and modem.

[NV] packet loss and high tcp delay

Fri, 30 Nov 2012 20:20:28 EDT

bryant313 posted : for the past 2 days i have been having

fluctuating speeds
latency issues
pages never loading
pages loading half way
laggy gaming
tcp delays up too 500ms
packet loss
200 modem resets per hour

i am using the premier internet service 20 down 2 up
all hard wired connections
modem signal levels are spot on where they should be
i am using a Cisco DPQ3212 eMTA

i am having speed fluctuations for a few hours i will have no issues and then bam slow speeds pages not loading etc

so i called cox tech support they told me i had huge number of resets on my modem up too 200 a hour

so they sent a tech out they replaced the modem and changed the connection at the tap then they left

i ran a line quality test on this site and was still getting packet loss
and still seeing high tcp delay times on test.lvcm.com

the results look very similar to this video i made sometime ago

»www.youtube.com/watch?v=ofoj9ObSWCY