said by goldrush:
Have FIOS in Fort Wayne in a two year contract until mid January 2013. Got my latest bill Wednesday and internet service went up $1.00; so I called customer service (said he was in Washington state) to ask why and how can you increase when I am under contract until mid January. After putting me on hold to research, rep comes back on line and says he doesn't know why the $1.00 increase.
So, they're increasing Internet service by $1.00 whether you're under contract or not, such as in my case.
The agent in my local office also said that Frontier should've sent me a letter notifying me of the increase. She also said if I hadn't received such a letter, a notice about the increase should've appeared on the previous bill (before the increase).
Needless to say, they did neither of those things, which makes me think they're just increasing the price of their Internet service because they can. I also assume that their CSRs haven't been told what they should say to customers who notice the increase.