said by JohnInSJ:
Yep, you were misprovisioned if you were on starter. You are now on the correct tier.
Right. The idea is this: I wouldn't have signed a two year agreement with my current speeds. I was incorrectly given the super fast tier during my 30-day window and was led to believe (by my install tech, phone reps, AND sales rep) that the fast speeds were normal and to be expected. That is not my fault.