matt500
join:2005-10-06
Rochester, NY | [TWC] [Rochester, NY] Slow night-time speeds + Modem Questions Over the past few months I've noticed that between ~8pm and 12) my download speeds wont be sustianable. They can never get a steady sustained downspeed. It varies between 300kb/s and 800kb/s but it never stays that way. Usually the point where it becomes unstable is around 600kb/s, so I limit my downloads all down to to 400-450kb/s giving myself enough room for HTTP browsing, youtube, etc. (BTW - Unstable meaning, if I max my download out it will bounce between 400kb/s and 700kb/s and never maintain a steady rate of speed)
I'm going to assume this is because my neighborhoods node has been saturated/congested because of all TV viewers, everyone is watching their favorite late evening television. I don't remember when this started but it started probably 8-10 months ago or so to my best guess. This is when they finally got the new DOCSIS 3.0 into our neighborhood. Not sure if that's a coincidence or not.
Of course, calling about this slow downs, they give you the usual run around "We cannot guarantee these speeds, we can only guarantee up to those speeds" mumbo-jumpo. Also, if they ever were to send a tech out, it would be 1am in the afternoon and speeds would perfectly fine because everyone is busy with work.
I saw on another thread: »[TWC] Slow speeds near Saratoga, NY?
This person is experience the exact same slow downs I've been having and I believe its the same issue. Latency isn't an issue, upload isn't an issue, but I get about 50% of my total download bandwidth if I'm lucky.
Oversold bandwidth to neighborhoods is this done on purpose by Road Runner? I haven't read anything about this or seen this in any of their policies. I wish they would at least tell us "During peak hours, download speeds may drop to keep from congestion" etc etc.
Now onward to my second question. I currently have 10/1 (standard) internet package (which is currently 15/1 because of the boost). Since RR is now starting to charge 2.50(or w/e the cost is) per month to rent their piece of shit modem, I was able to pick up a SB5101 for free from a friend who no longer required it, its only a DOCSIS 2.0 modem. Would this is any way improve the nighttime slow downs or do you think that's a roadrunner ISP level controlled situation? I planned on upgrading to 3/5 sometime in the future, i know the SB5101 is technically capable of 38mbit downstream and would barely manage to handle those speeds, but I know no one is going to recommend me keep it are they? I just am going to have to had to spend 120$ for a SB6141.
Main question for the second part is do you think my own modem will increase quality of service compared to TWC/RR's peice of shit modems?
Edit: Just thought of an important question. If im getting rid of the rented out roadrunner modems (we have the triple package deal), how am I going to hook up the phone lines to the cable modem? That seems like a huge lacking gap of an issue, maybe road runner figuring 95% of customers don't know a way around it and will just pay more blood money to the monopolistic Timewarner. |
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 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8
1 edit | Re: [TWC] [Rochester, NY] Slow night-time speeds + Modem Questio I am not sure where you are downloading from but often at peak times the servers you may be accessing are also busy which affects their speed.
"I'm going to assume this is because my neighborhoods node has been saturated/congested because of all TV viewers, everyone is watching their favorite late evening television"
TV viewing has absolutely nothing to do with Internet speeds.
"Oversold bandwidth to neighborhoods is this done on purpose by Road Runner? I haven't read anything about this or seen this in any of their policies. I wish they would at least tell us "During peak hours, download speeds may drop to keep from congestion" etc etc."
The Internet is a shared resource both at the last mile piece and at the backbone, as more people use it it can indeed slow down.
"Would this is any way improve the nighttime slow downs or do you think that's a roadrunner ISP level controlled situation?"
While I dont believe its a "controlled" situation the 5101 probably would do nothing for your speed. What do you have now?
" I planned on upgrading to 3/5 sometime in the future, i know the SB5101 is technically capable of 38mbit downstream and would barely manage to handle those speeds, but I know no one is going to recommend me keep it are they?"
You would not be able to use a 5101 for the 30/5 package period, that requires a D3 modem.
"Main question for the second part is do you think my own modem will increase quality of service compared to TWC/RR's peice of shit modems?"
Main answer NO.
"If im getting rid of the rented out roadrunner modems (we have the triple package deal), how am I going to hook up the phone lines to the cable modem? That seems like a huge lacking gap of an issue, maybe road runner figuring 95% of customers don't know a way around it and will just pay more blood money to the monopolistic Timewarner."
You would split the cable and use both. Been discussed here many times and lots are doing it.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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matt500
join:2005-10-06
Rochester, NY | reply to matt500
Any download from another server slows down from ~8pm to 11/12 at night.I shall do some testing tonight and show pings, etc. I think roadrunner slows down peak time speeds on purpose. |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | " I think roadrunner slows down peak time speeds on purpose."
Not only do I think you are wrong...I know you are wrong.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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 Steve MehsGun Control Is Using A Steady HandPremium
join:2005-07-16 | reply to matt500
Well it's after 8PM, I'm in the Rochester division and my speeds are absolutely fantastic, like they always are.
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matt500
join:2005-10-06
Rochester, NY | Ugh, Its either a fluke or its been fixed. For weeks/mnths now, I have not been able to get stable connection from ~8pm to 12. I download all my tv and would have to limit to around 400-500bkb/s just to be able to browse the internet like its not 56k. I would wait till after midnight to download my shows (and no its not the source). I also checked the total router input/output of my router and it always matches the slow/unstable speeds. I will update this thread again if it happens again.
Edit: I also just had an idea why its not slow tonight, its Saturday, everyone is out and no one is using the internet or streaming. I will do updates tomorrow night and Monday which are sure to be a bigger slow down.(Big TV Nights) |
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 aguypd
join:2008-05-08
Silver Springs, NY
 ·Frontier Communi..
 ·Time Warner Cable
·RoadRunner Cable
| reply to matt500
I am in the Rochester region and I haven't noticed any problems with download speeds. Although, I do watch the line monitoring for RR_NY_Upstate, located in the left column, and I have noticed that for the last two weeks, the ping time increases about 20 ms every evening. It isn't anything that I have noticed during my use, though. |
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| reply to matt500
You're not alone with your bandwidth trouble coming out of Time Warner in the Rochester area. I see my issues during the day. The service will slow to about 400k like you said, at random. Sometimes its good, sometimes its downright awful. I see latency and packet loss, in addition to slow speeds. I did a search today to see if anyone else was having an issue. Everyone I have talked to about Time Warner in the area didn't say anything good about the service. I have had an open ticket with them since the fifth and they haven't fixed their network in Rochester. You could do things like a trace route or pingplotter when you are having issues, then relay this information to tech support, who will only tell you that someone will call you back within an hour, and they never do anyways. I see a group of wny.northeast.rr.com servers as being the issue. |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | "I have had an open ticket with them since the fifth and they haven't fixed their network in Rochester."
Do you have a ticket number?
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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| No, I dont. Weird thing, ever since i posted this thread its been fine, until the last few nights. Right now it's not stable at all and ping are high on almost everything. I do speed tests and they range from 8-11mbit when I should get 15mbit with 150+ pings |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | Join the site and send me something that will allow me to find your account.
Thanks
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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| reply to hobgoblin
I have an ticket number. It's been open since the fifth of December. This is an frequent intermittent issue. |
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hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | Whats the ticket number?
Hob |
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| I sent the ticket # to you via the website IM. |
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| Yup, had two more sustained drops today to 400kbps. My 10/1 Time Warner Cable connection in Rochester was out performed by my 1.5mbps T1. The connection was so bad today I had to switch off the cable connection so people could continue with their work.
The odd thing is when I enable the cable connection again, it takes all of its rightful bandwidth back. This kind of goes along the lines of what another TWC customer said that his connection is fine after he power cycles his router. |
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matt500
join:2005-10-06
Rochester, NY
3 edits | @hobgoblin - Was already on the site, I started this thread. Anyway, what do you need me to send you? Its happening right now, when I do speed tests it very flaky around 3-5mbps, then near the end it goes up to 10-11(and seems shaky there) before the rest is done. Pings are high, average of 150. This is with speedtest.net (Several sites, including rackwire in the city).
The roadrunner speed test itself peaks at around 8mbps, averages 4-5mbps, but pings are fast (obviously).
@icon860 - That works sometimes, but usually doesn't for me. I don't even bother trying anymore.
Edit - Cant even use the customer speed test properly, always get this error »i.imgur.com/5EW22.png (Ive tried on different browsers and computers)
Here is a speedtest test
And another from TWC in Syracuse (Ping is better, but speed is just as bad)
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| I will agree with you at the time of your test I was only getting between 2 and 4 mbps on average with a peak of only 7mbps, and a low end of 1mbps.
The only time I saw an issue was at rdc-24-93-8-145.wny.northeast.rr.com which had only a few random hits above 130ms, and one hit above 700ms. |
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matt500
join:2005-10-06
Rochester, NY | When did your internet usually return back to normal speed? Its not exact, but i find its back to normal around midnight(maybe a little earlier, sometimes later) |
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| I don't notice when it returns to normal. Last Saturday morning I was able to download an 8gb file in about 3.5 hours, and it ran at full speed.
Last night, I was able to download 50% more per hour between 12 -1, when compared to the hours between 10 - 11, and 11 - 12. |
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matt500
join:2005-10-06
Rochester, NY
1 edit | Yeah its slows from ~8pm to 11/12 at night. Im no tech expert but that is "high use time", got all new shows on tv and people bittorrenting the shows as well. Could be a cause of it, maybe our section is just overloaded
Edit: Its 11:30 and speeds are back to 100% normal now.
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