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Morac
Cat god

join:2001-08-30
Riverside, NJ
kudos:1
Reviews:
·Comcast
reply to ssavoy

Re: Tarnished Name

said by ssavoy:

I wonder how much customer's perceptions of AT&T are just because they're called AT&T.

When they do things like what they just recently did to my Aunt, it's no wonder perceptions are poor.

My Aunt had AT&T POTS/DSL in Florida and she was having Internet problems (apparently because they simply disconnected her). They reconnected her, switched her to a slower speed and then started charging her more. Her Internet still didn't work. When she called them she was told she needed to switch to U-Verse for Internet. She was also told she needed to switch to the mobile shared plan on her iPhone (AT&T wireless).

Now her Internet still doesn't work and she lost her POTS phone service which she didn't even realize they were disconnecting. They are blowing her off and skipping appointments as well.

Overall, from both a service and customer support standpoint, they sound horrible in her area. Personally I never really had an issue with them though.
--
The Comcast Disney Avatar has been retired.


David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101

If your aunt doesn't get that fixed or solved let me know or post in direct

Thanks
David