| Slow internet U-verse 12mbit My internet connection sucks especially at night. Sometime feels like dial-up and I cannot even load a simple webpage. My Xbox live goes down multiple times because of the bad connection.
Using AT&T speedtest I get only 5 mbit down and 600kB up. |
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| VDSL or IP-DSL? Do u have POTS phone or anything? What modem/RG? |
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| How do I check what kind of U-verse I have?
The test was done using wi-fi on a desktop PC running Windows 8. I don't think it's the wireless fault, because previously I was getting almost 12 mbit D and more than 1 mbit U.
The gateway is a 2wire 3801HGV.
I use a regular phone, no VOIP |
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| 3801 is VDSL UVERSE. Do u have TV also? If no, Was this a full tech install or customer self install? |
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| No tv.
Full install and a technician already came once and replace some cabling because I was getting sub par upload |
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| Hmm that was going to be my suggestion. Direct cat5 cable to the 3801 location, right? Would u mind PMing me your account number & I can run some tests? |
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 Jlw
@sbcglobal.net | I have 18 mg service and am getting 6-8 at best! Can you help me? Thank you! |
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| said by Jlw :I have 18 mg service and am getting 6-8 at best! Can you help me? Thank you!
Same questions to you… modem model, Other services, way it was wired? |
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| Mine has been very slow upload and varied download for a while. Not getting better. Used to be stellar. Upgraded to 18mbit and it's not really any improvement that I can see with the uploads I'm getting in the sub 140k/s rate right now. |
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| This still snip, I'm now using my account here. I didn't remember my old password here previously.
Wow that's really bad upload.
I was playing some Black Ops 2 earlier on my 360 using a wired connection. The connection was ok, but not great. I was getting most of the time 3 bars, very few times 4 bars, and from time to time it plummeted to one bar. Very frustrating.
Before I "upgraded" to U-verse from DSL Elite my connection was rock solid 99% of the time... |
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 Mangix
join:2012-02-16
united state | reply to snip
welcome to interleaving adding 16ms latency and various routing issues.
edit: I remember having a friend with a 3800HG-V and then a 3801HG-V and both times having issues with youtube buffering whereas I never had any issues on my 3600HG-V with most stuff.
As you do not use TV, it may be possible to ask AT&T for a swap. Not sure how that works. |
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 ILpt4UPremium
join:2006-11-12
Lisle, IL
kudos:4
 ·AT&T U-Verse
1 edit | reply to SniperREX
On a Windows (pre-8) machine, download & install the U-Verse Realtime program from uvrealtime.com, and post screenshots of the main, bitsloading, and error tables
Since you (probably) have VDSL2 Internet only, 1 suggestion I would have would be to set up a 3rd party router behind the 2Wire/Pace & put the 3rd party router in the 2Wire/Pace's DMZ+ mode (basically passes the public IP & routing to the 3rd party router -- almost bridge mode)
Another option with Internet only service would be to acquire either a 2Wire/Pace 3600 or a Motorola 2310 (assuming you have VDSL2 Internet)
The 3600 is a gateway similar to the 3801, but is an internet only or internet + voip only device, and you would also own the device, so no modem rental fee.
The 2310 is a modem only device which would almost certainly need a 3rd party router set up behind to share the connection (it also has the DMZ+/Public IP Passthrough option), and it is also a customer owned device, so no modem rental fee
If you have BPON FTTP U-Verse Internet, you would need to continue to use the 2Wire/Pace 3801 with the rental |
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ILpt4UPremium
join:2006-11-12
Lisle, IL
kudos:4 | reply to FuzzButt
Which modem do you have FuzzButt? |
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ILpt4UPremium
join:2006-11-12
Lisle, IL
kudos:4 Reviews:
·AT&T U-Verse
| reply to Jlw
said by Jlw :I have 18 mg service and am getting 6-8 at best! Can you help me? Thank you!
First, which modem do you have? And do you have other U-Verse services (IPTV and/or VoIP)?
Second, for customers on either Max 18 or Max 24, you may want to try a 3rd party router behind the modem -- in my experience, that seems to help in getting full speeds. Going from what I have encountered, the 2Wire/Pace modems can be iffy with speeds on any package over Max 12 -- don't know why, and it does not affect everyone |
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ILpt4UPremium
join:2006-11-12
Lisle, IL
kudos:4 Reviews:
·AT&T U-Verse
| reply to jlewsader
3801 is not always VDSL2 U-Verse
3801s can also be BPON U-Verse |
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| said by ILpt4U:3801 is not always VDSL2 U-Verse 3801s can also be BPON U-Verse What are u referring to as BPON? That's a new one for me. |
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ILpt4UPremium
join:2006-11-12
Lisle, IL
kudos:4 Reviews:
·AT&T U-Verse
| said by jlewsader:What are u referring to as BPON? That's a new one for me.
»en.wikipedia.org/wiki/BPON
Broadband Passive Optical Network. At present this is the type of optical network that FTTP (Fiber to the Premise) customers are connected on.
They may be upgraded to GPON (Gigabit-capable Passive Optical Network) sometime in the future, but that would require different CO equipment, and in many cases, new ONTs (Optical Network Terminal) at the customer premise as well
In most parts of the country, there are three prevailing "flavors" of U-Verse, with a fourth available in very few locations:
1) FTTN VDSL2 (single pair or bonded) U-Verse
2) IPDSLAM ADSL2+ (single pair now; bonded coming soon) U-Verse
3) FTTP BPON U-Verse
4) FTTC VDSL2 U-Verse (Fiber to the Curb -- supposedly in one small part of Richardson, TX, and also there are a few legacy BellSouth FTTC neighborhoods that were upgraded to U-Verse, but there are a ton more that need the upgrade still...) |
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| reply to snip
Thanks for the reply guys,
I own a 3600HGV 2Wire Modem/router.
I thought about running a speedtest from my company laptop (windows XP) without the VPN and from my iPhone and I'm getting 16.30x1.45 on both of them now. Those 2 devices are using wireless to connect verses the wired gigabit Ethernet from my PC. Since my Z77 motherboard also has built in wireless I unplugged my wired connection and setup the wifi. I'm seeing a consistent 16.5x1.4
I'm not sure why wireless is working better for uploads than the wired. I removed my gigabit switch and hat didn't help either. It's a pretty new install of Windows 7 maybe something got tweaked. |
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ILpt4UPremium
join:2006-11-12
Lisle, IL
kudos:4 Reviews:
·AT&T U-Verse
| That is unusual that WiFi tests better than a hardwire... Possibly a bad patch cable? Or a bad on-board ethernet port?
I would still recommend downloading/installing the U-Verse Realtime tool [on a Windows (pre-8) machine], available at uvrealtime.com -- it is a good diagnostic/troubleshooting tool, and if you want some analytical assistance, post screenshots of the main, bitsloading, and error table tabs |
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| reply to ILpt4U
Ok I got ya now. I am aware of the different versions of UVERSE. Im a prem tech out of Illinios. I had just never heard the BPON term. Yeah, the 3800 & newer 3801 are both FTTN & FTTP gateways. I was just assuming he was an FTTN customer. |
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