said by aabaaf:
You pay to give them $, because they have to pay the person who took your money. When that person could have been helping someone else, that truly needed help with getting their services working again. That's the thinking behind it.
It's just a way to make more money, plain and simple. Like activation fees with Cell Companies, if you ask them to explain why they are necessary, you get blank stares, but you know they are to make up for lost revenue from voice. I stay with local banks and credit unions because they don't feel the need to do things like this, sadly, most don't have this choice (myself included) when it comes to broadband.--