said by LFHC:
... Thought about switching to business class ......
There really is no difference in business class or residential service. You're still on the same DSLAM and your routing is the same.
Your service is not monitored, so you'll know of an issue long before CTL will know.
For the extra money the only perks they give you are only related to the service, nothing dealing with the service directly.
I will note that even though CTL is is now nationwide you still have to break it down between the old Embarq, Qwest and Centurytel properties. An example of this is the old Embarq areas use a different modem than the old Qwest areas.