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Joe1419

join:2007-10-31

No speed upgrade yet?

Just wondering if anyone hasn't received the proper December 1st speed upgrade yet?

I'm on the Extreme package. My download has been increased, but my upload is still a little less than 1Mbps (should be 3Mbps)... anyone else?



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON

I have the new speed upgrade.

Perhaps you should reboot your cable modem --- remove the power cable from the cable modem, wait 2 min then reinsert the power cable into the cable modem and wait 5 minutes. Make sure to clear your browser cash then test your speed again.



SlowUp42

@blackberry.net

I've got the same problem too. Rebooting modem doesn't help. I wonder if they are behind schedule with the upgrades? Grrr!



P2K

@rogers.com
reply to Joe1419

Last night around 3am my connection was dropping and coming back a few times, leaving me with the new speeds. Well, half the new speeds, my upload max for far is 1.81 out of a proposed 4Mbps. Slightly disappointed. Should probably mention, i'm Ottawa east. Cheers.


Joe1419

join:2007-10-31
reply to Joe1419

Yeah I've rebooted, cleared cache, tried many different speed tests... all nothing.

I guess I'll be calling Rogers today!


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

What were u getting on speedtests prior to Dec 1 and what modem do you have?



Stalker42

join:2008-01-10
hohoho
reply to Joe1419

I'm on express and got my speed increase about two weeks ago


simon726

join:2006-12-21
Ajax, ON
reply to Joe1419

Which modems are you using, folks - either the old Motorola Surfboard modems or the Cisco DPC3825s (configured in Bridge Mode)?


Joe1419

join:2007-10-31
reply to Joe1419

I've got the SMC which should be good for the 3Mb upload. I'm at the upload speed I've always had, 0.9Mb. Download increased to a steady 35Mb so it's strange that only half my bandwidth has been upgraded.

As usual tech support is useless. Their reply is that everything looks fine and try again in a couple of hours... um, yeah we'll see


skut

join:2001-11-09
Ajax, ON
reply to Joe1419

Mine went up a few days ago in the Ajax area. U/L tops out now at about 2.83 mbits. So did the DL speed, to anywhere between 75 and 107 mbits/sec. I expect that they will throttle the DL speed back down where its supposed to be shortly. Hang on a bit longer, I am sure they will get to you.


skut

join:2001-11-09
Ajax, ON
reply to Joe1419

oops


Cosmok

join:2010-03-31
Ottawa, ON

I have Ultimate in South Ottawa. A few nights ago my download speeds increased to 150Mbps but my upload speed is still 2Mpbs. I need the faster upload speeds because I do video work. Bell now offers 10Mbps up on all but their cheapest package.


Cosmok

join:2010-03-31
Ottawa, ON

I just used the online customer service chat to try and get the faster upload speeds on my Ultimate package. I was told it is not available to me. "It is not on the list of services available to you." She had no idea when it would be available.

It is funny because when I asked them earlier they tried to sell it to me for the new price of $122.99.

As it stands now I just can't get faster upload speeds even if I want to pay more.


joe_blaze83

join:2012-12-02

1 edit
reply to Joe1419

No speed increase yet here in New Brunswick. I am however thinking about downgrading from the ultimate package to extreme to get a larger cap and higher upload


Joe1419

join:2007-10-31
reply to Joe1419

Finally got mine today. They must have been behind schedule I guess!


morpheus69

join:2006-04-17
canada
reply to Cosmok

Yes it ridiculous to have 150Mb/2Mb... why can't Ultimate have it's upgrade yet? Are the lower tiers getting the 4Mb even in areas where ultimate can't get 10?


dvn

join:2007-04-29
Waterloo, ON

said by morpheus69:

Yes it ridiculous to have 150Mb/2Mb... why can't Ultimate have it's upgrade yet? Are the lower tiers getting the 4Mb even in areas where ultimate can't get 10?

As far as I can tell that is the case. All the speed tests I've seen on these forums from the K/W area have the 2, 3 and 4 Mb uploads as well as strong downloads.

Meanwhile on my $99 "ultimate",


JAC70

join:2008-10-20
canada
reply to morpheus69

How is 150/2 even possible? Shouldn't the ratio of packets to acks be 37.5 to 1 (1500/40)? This would suggest a minimum upstream of 4Mbps.


Ree

join:2007-04-29
h0h0h0
kudos:1
Reviews:
·Start Communicat..
reply to morpheus69

said by morpheus69:

Yes it ridiculous to have 150Mb/2Mb... why can't Ultimate have it's upgrade yet? Are the lower tiers getting the 4Mb even in areas where ultimate can't get 10?

Yep. I was on 75/2 and planned on upgrading to 150/10, but since it's not available in my area I went to 45/4 instead.


Triple Helix
Go Blue Jays Go
Premium
join:2007-07-26
Oshawa, ON
kudos:7
Reviews:
·Rogers Hi-Speed

2 edits
reply to Joe1419

It's good here in Oshawa about 3 weeks now 45/4 on SMC via Wireless only. This is a good speed test: »speedtest.sourcecable.ca/ also got an email this week saying that Speed Boost is good now for the first 25MB up from 10MB



TH
--
Triple Helix - Microsoft® MVP Consumer Security 2012
VIP Member Of ASAP - (Alliance of Security Analysis Professionals™)
Official Webroot SecureAnywhere (Prevx) Support Forum Helper.
(H59 Clan)


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to JAC70

said by JAC70:

How is 150/2 even possible? Shouldn't the ratio of packets to acks be 37.5 to 1 (1500/40)? This would suggest a minimum upstream of 4Mbps.

It's not. People aren't really getting 150/2. What they're experiencing is the increased speedboost for ultimate users. If they download a much larger file, they'll notice that their sustained download speeds will be at the 75 mark.

morpheus69

join:2006-04-17
canada

1 edit

Agreed there is speed boost in there... but the average speed has definitely gone up.from 9.5-10MB/s to 12-15MB/s (megabytes) sustained. Perhaps it would be even higher if they raised the up channel.



elitefx

join:2011-02-14
London, ON
kudos:2

1 edit

said by morpheus69:

Perhaps it would be even higher if they raised the up channel.

IMHO what would be a great benefit is upstream speedboost. The speeds shown on your upstream speedtests are not constant throughout the upload. My Express starts out in the 1600kbps range and doesn't increase to 1900 kbps till 3/4 of the way into a 20MB upload. I track my upload speeds down to 3 decimal points eg 1645.673kbps. Rogers has yet to deliver 2000kbps on any consistent basis.........most uploads top out at 1990.

Can't complain....it's a free upgrade (for now)

It's 1000 times better than before the upgrade from .512 but it's still not what they're advertising...............

morpheus69

join:2006-04-17
canada

I get a pretty solid upload speed right off the bat, (it's so slow after all 240KB-256KB/s.