Networking → Re: [Other] Configurable Modems (Cable / DSL)

No one said it could not happen in the reverse. With the DSL I have had for years I have found it painfully easy to determine if the problem is me or outside my control - ISP/CO/ILEC etc... and that can be determined by the CSR when a customer calls (at least for most people).

That was understood. I was simply showing that ISP's are not prefect, nor are their technicians and customers are not always the cause (as stated in your response). I am happy the CSR's you deal with can make that determination, I wish our CSR's were a competent. Yes, it is painfully easy to determine if the problem is me or outside my control. But to our ISP the customer is almost always considered considered irrelevant.