Boynton Beach, FL
reply to NetFixer
Re: [Business] Trying to use my own modem with new Business Clas
said by NetFixer:You can move your modem from your residential to business account at any time. I've done that myself within the last year, but it did take a few calls but that might be specific to my account. The residential account will remain active (even without a modem) so you will need to call and cancel it once you are up on business. Since the install tech did not do it, make sure that business or residential cancels the automatic disconnect order that will be entered when you cancel the residential. They shouldn't disconnect it even so, but...
You say that you switched over from residential to business class, but I don't think that is possible since residential is handled by Xfinity, and business class is still Comcast (two different entities). You will probably have to wait until your old residential account is completely closed (and that can take weeks) before you can get Comcast to accept your old SB6121 for use with your business class account.