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 PacratOld and CrankyPremium,MVM
join:2001-03-10
Cortland, OH | reply to SwedishRider
Re: CATV issue- box freezing and reboots. Is the installation yours or the cable company's? It appears to me that if all the equipment is theirs and the installation was made by them, that you have every right, as a paying customer, to demand that they fix the problem! Frustrating as it may be, the answer may lie beyond your control. If it were me, I'd wait until it freezes up again, and leave it alone 'til they come out and see the condition. Many times, an intermittent problem is nearly impossible to diagnose unless the diagnostics take place while the problem is "active" and obvious.
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Keep your eye on the ball, your shoulder to the wheel, your nose to the grindstone, and your ear to the ground. Now, try to work in that position!!! | |
 SwedishRiderRider on the StormPremium
join:2006-01-11
Connecticut
kudos:1 | I have inside wire protection on my bill, but they did not install the wires inside the house (that was done during the house build), they installed the compression fittings on the CATV runs, measured the signals at the outlets (and said the signals are great multiple times), and installed everything from the pole to the amp including coax, grounding block, splitter, and the amp itself.
I'm thinking of doing exactly what you say... wait for a day that I know a truck is going to roll, and then let the box stay frozen until they arrive. At least whatever the box is reporting can be seen firsthand. It doesn't always give this freeze on command though... with my luck, that'll be the day when it doesn't happen.  | |
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