said by TSILiz:Hi There,
It is on our list of approved modems, however, neither us or Rogers will push upgrades on it, so if they upgrade the firmware on the Motorola it is a self support option.
With all due respect, even if a customer buys the DCM 476 from you, if there is a firmware issue they dont update it either...
I know that you guys have been replacing peoples modems under warranty, but how much is that costing you... Its a crazy thing that you still havent worked it out with Rogers to send firmware to the modems... They can do it, they did it to the SB6120's.