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Billy Y

@rr.com

reply to PhoenixAZ

Re: [ARIZONA] Any other (former) Deru.com users?

From the "Deru dead?" thread in alt.primenet.recovery...
--------------------------------------------------------------------
Paul Wylie writes, quoting broekemeier:

> > Anyone have any idea if Deru went out of business? My parents still
> > have them as an ISP and their email has been out for over a week.
> > Deru's not answering their phone and their voicemail is fill.

Yep...

> It sure looks bad, but parts of the company are still up: www.deru.com
> is down,

It's actually up, just not reachable via L3. Hard to say why,
though. I don't know how their LAN is/was configured.

> but support.deru.net is up. In addition, the MX records for
> deru.net (para.deru.net--140.99.9.2) and deru.com (mail.deru.com--
> 140.99.30.130) are both up, and you can telnet to them on port 25.

A couple weeks or so ago their Level 3 (backup) connection quit
working. I could still reach them via Puregig/Highwinds (their
main upstream provider).

So, I sent them a note, and got this response -

| : host mail.deru.com[140.99.30.130] said:
| 451 Temporary local problem - please try later (in reply to RCPT TO command)

But, after five days, my MTA gave up.

I have a (comped) shell account there, that I use to work on the
Linux version of my version of the tin newsreader. Looking at who
has logged in when, I see the last time Eric Kearney (Darin Wayrynen's
partner or at least number two guy - Deru is Darin's ISP) logged in
was Wed Jul 25 14:06 - 18:08. I used to see him there pretty much
every day.

Anyway, then Deru's name resolvers went missing. Not a big deal
for me, as I use IP addresses in my scripts. The shell host has
stayed up, and is still up right now -

23:41:32 up 315 days, 5:11, 2 users, load average: 0.00, 0.00, 0.00

Both users are me.....

Then -- just a few days ago their L3 connection came back up, and
so did their DNS resolvers. And, mail to them is at least getting
delivered. I sent another note to support, and got an automatic
response with a ticket number. But, after more than a day now,
nothing further. I can no longer log in to their trouble ticket
system, nor, for that matter, their news server. I haven't used
mail there in about ten years, and am not even sure where it lives
now (I think they moved it off the shell host about 8 years ago).

So -- this is still quite a mystery to me. I am now doing daily
off site backups just to be sure.....

Looking at Darin's web site - »Wayrynen.US - I see this note
at the top of the page [sic] -

| Darin Wayrynen & Eric Kearney closed Deru Communications Aug. 31, 2012
| without notice nor further assiatance to any customers. Yes, Aug 31.2012

I rather doubt Darin put it there - but, someone certainly did. Heh.

I will definitely miss them if they are gone - they are good people,
and the services they provided were quite good, too. If/when I find
out what's up, I'll post another note here.......

Billy Y..


gwpda

@accelacom.net

Deru came back up -very unexpectedly over the weekend of the 30/1st about. I'd been trying to access thru my shell account for at least a month until then. I had been able to FTP to my site all the time, but by that weekend was pretty convinced it was going to be shut down altogether. I had transferred my domain and all the files I could grab the week before.

Now it's back up sort of. The problem on my side is that I can no longer access the CPanel system in order to grab the information I need to re-implement the php database which pretty much means I have to get a programmer in to bring the system back up.

I have no idea what the game is - I too had been a long time Deru user, have known Darin for easily twenty years, and this is a lot more and a lot worse than I expected.


BearAZ

join:2003-04-24
Phoenix, AZ

Sort of is right. Deru email servers appear to be offline again today, along with the FTP servers and website.

A bit of a trainwreck, I'm afraid.



Billy Y

@rr.com

reply to gwpda
Well, sometime between 10AM and Noon today network connectivity to Deru went away again (I'd left a shell session running for a few days, and noticed it had died shortly after Noon) - they are again unreachable from either Puregig/Highwinds or Level 3.

I'd though about phoning Puregig and asking what's up, but then I thought if I did that maybe they'd realize they should have shut down Deru, so it seemed better to just leave it alone and give people more time to try getting their stuff moved elsewhere. If it stays down for a while, I will eventually make the call...

Regarding CPanel, Deru's license(s) seem to have expired, and I don't think there is any way for a user to load one of their own.

Billy Y..


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