[Cable] Ottawa Cable: What's the issue of the day?
Ok, so... yet again, my downstream signal power levels have dropped below acceptable range. I am having severe slowness.
I was supposed to have a tech come out last week to check my line, as it may be very weak, but I was called and told that,
since my signal was fine for 2 days (they said 3 days, but it had only been 2), they were closing the ticket and cancelling the dispatch.
This is also the second time a tech was supposed to be dispatched, but I was called prior to say they weren't coming.
Is it the RF issues? Is it the cable line coming in to my home? I have no idea, but I would like some answers.
I probably sound like an idiot, but quite frankly this is frustrating.
*Edit: My speeds have returned to what seems to be normal, but signal power still bad, and still frustrated.
What are your signal levels doing when they go out of spec?
This is my forward path right now:
Channel Frequency Power SNR BER Modulation
1 663.0 MHz -16.1 dBmV 34.2 dB 0.000 % 256 QAM
2 615.0 MHz -11.4 dBmV 37.1 dB 0.000 % 256 QAM
3 621.0 MHz -15.7 dBmV 34.8 dB 0.000 % 256 QAM
4 633.0 MHz -16.7 dBmV 33.4 dB 0.000 % 256 QAM
5 639.0 MHz -15.2 dBmV 34.4 dB 0.000 % 256 QAM
6 645.0 MHz -16.9 dBmV 33.7 dB 0.000 % 256 QAM
7 651.0 MHz -15.0 dBmV 34.8 dB 0.000 % 256 QAM
8 657.0 MHz -14.2 dBmV 35.4 dB 0.000 % 256 QAM
This is what it looks like during a time of poor service.
During normal working times, my power levels sway between -3dBmV and -1dBmV.
Something isn't right there. Every time I've showed this to a tech, they've chosen to dispatch on it, but at no times have I had a tech some out unfortunately.
Is your modem firmware up-to-date ??
It's the 475 and is on 2.16. Should be good to go.
|reply to knoxyouout |
Your signal levels are out of spec, if you haven't done so please message us in the direct forum so we can submit something off for you. »TekSavvy Direct
My post in the direct forum from last week is still on the front page under the title:
Ottawa Cable slowness issue back again.
Could you please take a look at it before I make another? It contains all my previous info.