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Ugly
Fishy Cool Bird
join:2001-12-12
The Meadow

Ugly

Member

[FF 17.0.1 reboot loop, cannot uninstall] FAQ fix same

After downloading and running the 17.0.1 upgrade, I get this message, "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?"

The FAQ and self-help at Mozilla.org recommends to uninstall and do a clean fresh install. If there's trouble with Control Panel>Uninstall>Mozilla Firefox (Yeah, got that too), then run "helper.exe" in the C:\Program Files (x86)\Mozilla Firefox\uninstall folder.

Well, you guessed it! This gives the same error message, "Your computer must be restarted ... ."

Now what please? Thank you for any kind help.
I'm just a flightless waterfowl smelling of fish and ...
Ugly

Ugly

Member

If there is a MANUAL, step-by-step uninstall directions, please send a link?

chachazz
Premium Member
join:2003-12-14

chachazz

Premium Member

On some new releases a restart is necessary to complete the installation.