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Emiya
join:2006-03-30
Southington, OH

Emiya to ltm320

Member

to ltm320

Re: Defective SB6141 Modem?

said by ltm320:

I am having some similar issues. I have RR .. had the SB51xx modem and purchased a SB6141, got it 4 days ago.

While my SB51xx was rock solid for years, the SB6141 is terrible and is rebooting itself every 1-3 hours or so. The signal levels all seem fine, according to Motorola's specs. -- Plus, hey. the old cable modem was perfect for years, although it was docsis 2, and the sb6141 is 3.

I did an online chat with RR's tech support .. the guy said "you have old firmware, go to Moto and install newer." I didn't think that was right, since Moto doesn't have firmware on their site and believed firmware needed to be pushed by the ISP. He didn't believe me. I verified this with Moto, naturally.

Question: Someone with a SB6141, can you tell me what your firmware is? Here's my info from »192.168.100.1/cmHelp.htm

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.3-SCM03-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 7.0

Firmware Build Time: Aug 18 2011 10:27:53

The bigger question is .. if I get them to push a new firmware .. will that even help? It's really maddening how often it is rebooting .. I think it's the log entry "No Ranging Response received - T3 time-out" that puts it into a death spiral.

Same firmware, similar issue although mine is only with heavy upload. Second tech that came out found a noise issue on the main line down the road on Thursday. Linemen came out on Friday and did some work but the issue still persists.

I've gotten the same runaround with firmware as well. They swear they cannot push firmware to a customer owned modem.
Fleeced
join:2012-10-06

Fleeced

Member

CSRs do not have the ability to push firmware to an internet modem. This is an automated process they have no control over. The only time they can push firmware is for the phones.

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

" The only time they can push firmware is for the phones. "

A CSR can not push firmware period.

Hob
Radisc359
join:2010-10-02
Fremont, NE

1 edit

Radisc359

Member

Well more random uncorrectable and correctable jumps, seems the transmit went down by 1dB to 42dBmV its usually 43-44, it is very cold today as well, but I keep getting sporadic jumps in codewords by at least a million, no packet loss that I know of and it causes a single T3. My modem has only been on for 2 days. TV seems to have random correctable and uncorrectable error jumps but I can't point my finger at when it happens it just does. A tier 3 agent actually said my signal was 10dBmV and 31dBmV with a lot of errors but my modem showed 6 and 43 so I had nothing done about it. I may try switching back to the cable I made, but I don't think it should be doing this. I think that something is wrong outside of my house.
P.s. »dl.dropbox.com/u/3834836 ··· rors.PNG I woke up to a log full of these errors a few days ago which forced my modem to reboot.