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anhloc

join:2009-12-11
Canada

1 edit
reply to VictecOptik

Re: How do I get 1SD/3HD streams?

If you have Optik 25, the only profile you can get is 3HD/1SD.

People who can't get Optik 25 can either get 2HD/1SD or 1HD/2SD (train rate dependent.)

If you are on Optik 25 (check this so you don't look silly,) and the customer service rep can't change it to 3HD/1SD, then you may have to talk to tech support, who will in turn talk to Network Support, who may (I highly stress the may part) be able to immediately change it. If they can't, then they will pass it off to another team to resolve the wonky order.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.


EDIT - typo