said by NuclearXP9:
Keep complaining to those that agree with you and knocking me for trying to get people reoriented at being productive rather than whiny forum posters.
Just to "start over", please, in all sincerity, in keeping with the good will of this holiday season, I'd like to address this calmly. May I point out that you knocked first? No one actually wants to complain. Please understand that. I am certain that reorientation would be more than welcomed.
said by NuclearXP9:
Clearly you are getting good results doing things the way you are now.
Of course not, there haven't been good results doing things any way. I can only speak for myself, but I've been calling and trying to work with various levels of management for four months. It has been difficult getting them to understand that there is an evening internet problem in this area. I have changed modems twice, changed routers twice and had my entire house rewired, from top to bottom. Because the techs are only readily available during regular business hours, it's difficult to encourage them to run a hot drop outside at ten in the evening.
said by NuclearXP9:
My cable and internet works just fine - I peruse to see if I can help but taking shots at me because you're bitter about your service only shoots yourself in the foot.
Seriously, I cannot be happier for you that your services are working well. If I thought that you could help, I'd BEG you and pay you to come and look it over. If I had an expert opinion (yours) to offer the folks at WOW, I would hope that it would carry some weight. Unfortunately, recognition of the problem comes first. After months of dropped communication (not mine), changing providers (after more than 10 years), returning because the other was no better, and just now finally getting some recognition (vaguely) that there is a problem, I am exhausted.
said by NuclearXP9:
Everyone wants to vent but when 8 out of the 10 most recent posts here lately have been whining about the call centers - that produces no results. Everyone knows they're down, everyone is frustrated.
I don't mind waiting on hold. Now, my husband is an entirely different story
I am not a call center "whiner."
You're right, everybody wants to "vent." I really think that in most cases it comes down to commiseration over shared difficulties. When you've been told over and over again that your problem is solved, but you're in your home every day, and you see that it is not, it's hard. Some people don't have another choice, as it is up to their local government or municipality to decide who to offer in their areas.
I, personally had extreme difficulty watching a religious service this morning, as the picture kept "freezing," then breaking up, then the audio would "stutter" and go out briefly. This happens all day on all televisions.
I'm truly sorry that the frustration and commiseration that posters are voicing is causing unrest in you. We (again, speaking for myself) just want to keep the issues ar the forefront. If it's not at the call center, or local management, then it seemed like a logical place to come here and say, "My internet is out in the Cleveland area. Anyone else?" or "Digital breakup is particularily troublesome on stations abc and xyz tonight? You too?"
I come in peace. I hope that you and your family continue to enjoy your services and have a safe holiday!