Technical > Computer Hardware Help > [WIN7] Computer shut down unexpectedly

[WIN7] Computer shut down unexpectedly

Event Log

Sounds entirely like a hardware issue since it should have remained on, and I've pulled the power plug from many a laptop while they were running without hardware power failure.

Thanks. yes I pull the power cord out many times a day while it's running and it keeps on going...just did it 5 times with no problem. this happened while the power cord was already out....not sure why.

Would the other Events around the same time indicate why? I don't understand their meanings.

Looking at those errors and your story had me wondering if the LAN (ethernet) chipset was having troubles as well which would point to a motherboard problem.

Might be worth talking to someone local if you can.
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The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Thanks. Are there any things I can do to check on this through logs or diagnostics?

reply to koam
There might be a way to recalibrate the battery. What's the exact model?

Insprion N7010

reply to koam

reply to koam
Run the Dell hardware diagnostics. Press F12 at boot to access.

reply to koam
I'd suggest you call Dell tech support on this one. Either the battery is dying and the computer is indicating it has more capacity then it really does or some re-calibration effort needs to be taken that Dell might be able to direct you on. A lot of Dell batteries have a test button on them with a series of lights that indicate the charge state. I would suggest if present, you push that when the shut down occurs. If the lights are all out or only one LED lights, then your battery is not as healthy as you would think. In any event chasing other hardware possibilities seems pointless unless you know the battery is healthy. Everything is fine when plugged in... right? In my opinion the only thing going on here is a disconnect between what the computer thinks the battery charge state is and what the actual charge state is. No big worries.

I like your KISS (keep it simple silly) response to a lot of your replies here.

Sometimes the basic steps are the fix.

Thanks... going to move this thread over to the hardware people, because whatever is wrong here, you probably can't blame on Microsoft.

reply to koam
To add to the battery calibration, try running HWMonitor. It should give you the wear level as a percentage.

I'm not sure if all of the Dell batteries with built-in power gauges do this (the one on my Inspiron E1705 does), but if yours has the gauge, try holding the button for 3 seconds. A quick press tells you the current charge, while holding it for a few seconds should tell you the wear level (IIRC, 5 lights=40% wear/recommended replacement).
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KI6RIT

reply to norwegian
Thanks for the link to Dell driver tools. The Dell analyzer only found one driver it recommended.... it was a package for bluetooth (didn't know how to even use the bluetooth before, so thanks.) It didn't find any updates for the Ethernet chipset. I haven't had any further issues with connectivity/DHCP, etc.

reply to izy
I ran the diagnostics F12 at boot and the initial pass ran fine. It then asked me if I wanted to do more memory tests and estimated that it would take 30 mins. It worked along for what seemed like much more than 30 mins....more like 100 mins, but it seemed to be doing the work, with the screen continually updating and the word "Pass" after each group.

When it finally stopped it said Disk Error. The diagnostics seemed to be done, but then..... when trying to boot into Windows, it gave me an error telling me to get my Windows Installation Disk to repair. It would not reboot into windows. It mentioned disk corruption, recommending chkdsk. I used my System Repair Disk. and it booted into Windows.

I had checked and it had already created a System Restore point the night before for a Windows Update overnight. (Note the computer ran all night and did not reboot and I never saw the balloon notification that Windows Updates had been applied in the morning..all my apps were still running in the morning...and all this was before the shutdown event in the OP that came without warning). So I didn't create a new Restore point since there had been one hours earlier.

I created a System Image to an external drive, and backed up files to another external drive.

Since the Windows Repair it has booted into Windows OK and I have not restarted. I'm afraid to do the chkdsk because I think that may worsen the situation. I really don't need this computer to crap out on me right now as it's the only one I have. I hope that the System Image will be of use if the system drive fails.

The hard drive is SSD. Device manager: Hard Drives: 2 items
1) Generic Multi-card USB Device
2) INTEL SSDSA1MH080G1GN

The computer has been working fine. I'm a little afraid to reboot....don't want to get stuck. Also afraid to run diagnostics....solely because I don't want to get stuck without a computer. (When things ease up, I'll geek out on it.) In any case, I hope the system image created after the repair will be of value and not corrupted.

Any ideas of what's going on?
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reply to Kramer
Thanks. See the Hardware Monitor results above.

Please see also the weird situation I had after running diagnostics above.

reply to norwegian
Please see what happened when I ran diagnostics above.

When you say reboot from the computer to the router, what do you mean? (I have power cycled router, modem and other devices in recent days... the router also automatically reboots itself at 4AM daily).

The DHCP client list for the router shows each device with its own IP.

I haven't had the issue of shutdown happen again, though I normally keep it plugged in which might prevent me from seeing it happen.

Also I've run SAS, MWBAM, & Avast full scans with no problems reported.
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YOU can help reduce poverty, sustainably.
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reply to koam

reply to koam

Normal battery